Sunrise Ford of Fontana

On 12/10/19 at 08:56 AM I had my 2013 Ford Explorer towed to your location due to ignition failure. I talk with services advisor “Justin Patterson”. The problem was solved within a 5 minutes. Great to your location due to ignition failure. I talk with services advisor “Justin Patterson”. The problem was solved within a 5 minutes. Great More

Poor PDI I purchased a new F250. The truck was poorly washed so my salesperson had them do it again. During delivery the salesperson and his team were obsessed I purchased a new F250. The truck was poorly washed so my salesperson had them do it again. During delivery the salesperson and his team were obsessed with downloading and implementing the new Ford Pass. After 45 minutes and three associates later, they realized this vehicle didn't have the 4G wifi. Sunrise definitely needs better training with their reps and technology. Next, I'm finally driving home at almost 10pm and the TPMS light goes off. The recommended air pressure for this vehicle is 60 psi. Three tires were around 56 psi and one tire was at 47 psi. I pulled into my driveway and made the proper adjustments. I love Ford trucks and I've bought about a dozen vehicles from this salesperson over the years. There is a long backstory to this however the poor delivery may have just sealed their fate. I will most likely buy another Ford vehicle in the future but probably not from Sunrise anymore. More

Felton Dourseau, "Salesman of The Year" Felton and I discussed trucks for two weeks before I came to the dealership. Felton greeted my wife and I in the showroom. We sat down and started tal Felton and I discussed trucks for two weeks before I came to the dealership. Felton greeted my wife and I in the showroom. We sat down and started talking, as if we were family, about the trucks in stock that I was interested in. After discussing the different options available to me we went to work on the price. I must admit, between Felton and Seth, they worked out a very reasonable deal for me. That along with the family atmosphere, excellent service, Sales Staff, Service Advisors, and just overall attitude of the entire dealership is why I returned to purchase another truck. If you're looking to purchase or lease a vehicle do yourself a favor and stop by SUNRISE FORD and ask for Felton before you go anywhere else. More

Ryan Burdick is excellent service person took good care of me I recommend him to my family or friends 🤓 He’s a great fantastic person God bless him of me I recommend him to my family or friends 🤓 He’s a great fantastic person God bless him More

I have purchased my last 3 cars from Sunrise Ford, and the main reason is the sales staff. Each time me and my wife have walked through the doors, we have felt like family. I strongly recommend Sunrise Fo the main reason is the sales staff. Each time me and my wife have walked through the doors, we have felt like family. I strongly recommend Sunrise Ford to everyone I know More

BEST EXPERIENCE VERY ATTENTIVE AND FRIENDLY, EVERYTIME I BRING THE CAR FOR SERVICES THEY TREAT YOU VERY SPECIAL, MY ADVISOR SARAH IS ALWAYS HELPFUL, AND GOES ABOVE VERY ATTENTIVE AND FRIENDLY, EVERYTIME I BRING THE CAR FOR SERVICES THEY TREAT YOU VERY SPECIAL, MY ADVISOR SARAH IS ALWAYS HELPFUL, AND GOES ABOVE AND BEYOND, THANK YOU. More

Treated extremely poor!!! If I could give less than 1 star I would. Horrible service broke my 300 dollar key to my mustang Refused to fix it. Then told me to get towed and refu If I could give less than 1 star I would. Horrible service broke my 300 dollar key to my mustang Refused to fix it. Then told me to get towed and refused to fix my key. Accused me of breaking it and trying to get a free key. I have never been treated so poorly in my life....PLEASE DO NOT COME HERE. More

Poor service, don't return phone calls, and steal equipment Not only did the internet salesman forget to tell me when my $90K was ready for pick up, but when I got it they tried to short me a box of parts that Not only did the internet salesman forget to tell me when my $90K was ready for pick up, but when I got it they tried to short me a box of parts that came with the truck. And still parts are missing off the truck, no one returns my calls. DO NOT BUY FROM HERE. I had ordered my truck back in April, and after waiting 5 months I had to do all the calling and research to make sure my truck was on schedule. When I finally got an estimate on when it due to arrive, no one called, no emails, they just wanted my money and thats it. I also ordered the back-up camera and tire pressure monitoring for a trailer. Thank god I remembered to ask for it before I drove off as I was assured everything is set. When I arrived home, I noticed the trailer hitch receiver was supposed to have two reducers in it, I was missing the 2.5" to 2" reducer. The receiver on the truck even had marks in the paint where the missing reducer was. After several calls, and messages I finally heard back from my sales person who assured me the problem would be fixed, a new part would be ordered and even shipped to me. I wait 2 weeks, nothing has arrived and decide to call the call the sales person, no reply. I wait another few days and call the parts department and no part has been ordered for me or by my sales person. Strange, so I ask about the part and have him, (Carlos I believe, super nice guy) order the part for me and it arrived in a day. I put the reducer on the truck and the holes for the pin do not line up. So I call salesperson back to confirm the part number and such, no reply. I call the dealer to try and find out after I gave the VIN and described the part, AND salesperson who saw my pictures of the missing part, why the holes don't line up. Not to worry, no one ever called me back. I am not the person who sends back food at a restaurant if they forgot the cheese, or a missing screw out of a $100 tool. I just deal with it or fix it myself. But a $90,000 factory ordered truck, come on, really, at least return my calls. This place just wants your money and as soon as you pay they could care less about you. More

Veterans trade in held hostage intimidated and bullied I was lurred in by Sonny the internet manager with his nice texts that they could make anything happen. I showed up and Sonny came to greet me and I t I was lurred in by Sonny the internet manager with his nice texts that they could make anything happen. I showed up and Sonny came to greet me and I told him I want two cars and trade in and some cash. He took my keys and registration and my info a few hours later passed me off to another guy and he said my payment was going to be 650 a month for 1 car. The salesman said they can't get my payment lower than that and I needed 3000 cash down for a 13000 dollar car. I asked him nicely to give me my keys to my trade in and he said no wait a minute he takes off dissapears. I go to the counter and asked for my keys they said no let's talk about it. Isaid give me my keys still didn't want to. I saw my keys and registration on counter grabbed them and walked out. The whole Salesforce followed and some ran after me. I was mad and scared a little felt like they were holding me hostage there. I am a veteran have severe PTSD and I don't appreciate being bullied or harrrassed and intimidated. When I was on my way home I called and told them to stop running my credit I'm getting alerts. If you can't do the deal like I was told then throw my paperwork away. As far as the deal goes they are the worst at deal making and being friendly. They don't communicate with there customers. More

Liars and fraud Wasted my time and lied to me. I used to think this was a good dealer but only when Nick McGill was there because he was honest and did not waste my t Wasted my time and lied to me. I used to think this was a good dealer but only when Nick McGill was there because he was honest and did not waste my time. This time around they promised me a car that they emailed me on and said it was done. Well guess what a huge lie.. Jose whatever in finance is a big crock of crap liar. Even though there were other vehicles at the same price as the pile of crap he wanted me to take... he kept making excuses as to why he could not get that vehicle which was the exact same price. Buyer beware stay away from Jose in finance and do not believe their lies. They just want to get u into crap cars that they cant sell. I will never ever go to this dealer again and I will make sure not to ever refer anyone here again. Screw you sunrise ford and your corrupt finance guy.... wasting people's precious time and lying to them.... I will make sure that your lies that I have proof on via email and text will get forwarded to the better business bureau. .. Because of the lies and trying to get rid of your crap car I will not stop and make sure that everyone knows how crappy your finance guy Jose is.. More