Sunrise Ford of Fontana

Great Service Was looking for a particular vehicle Rick Estes took me right to it and we were able to complete a awesome deal and took delivery 2 hours later Was looking for a particular vehicle Rick Estes took me right to it and we were able to complete a awesome deal and took delivery 2 hours later More

Sunrise Ford Great Deal!! No complaints at all! The guys there kick butt. Art Jimenez in Finance is a real down to earth guy who is extremely knowledgeable! My 2011 F150 is per No complaints at all! The guys there kick butt. Art Jimenez in Finance is a real down to earth guy who is extremely knowledgeable! My 2011 F150 is perfect!! Thanks Sunrise Ford More

very excellent experience This is our second lease and we were very pleased with Sergio Morales. He helped us with all of our needs. They also did everything to make us happy. This is our second lease and we were very pleased with Sergio Morales. He helped us with all of our needs. They also did everything to make us happy. We will definitely go back when this lease is up. More

Very Happy With Purchase!!! Buying a truck could turn into a disaster, but not at Sunrise Ford in Fontana, Jacob M. knows trucks inside and out and spent a lot of time going over Buying a truck could turn into a disaster, but not at Sunrise Ford in Fontana, Jacob M. knows trucks inside and out and spent a lot of time going over everything so I was completely comfortable driving off. Also Andrew S. made sure I was completely taking care of during the process, quick & efficient. I'm totally happy with my New F350 6.7 Diesel FX4 Crew Cab::)) More

Best experiences I ever had Ford is the best dealership around. I had a great experience with sunrise ford in Fontana. I will always get my cars from there. Felton Dourseau was g Ford is the best dealership around. I had a great experience with sunrise ford in Fontana. I will always get my cars from there. Felton Dourseau was great and got me the deal I wanted. Thank you very much. If you want a great deal ask for Felton he's great at what he does More

5 star service Leo and Albert were amazing!! They explained everything very clearly and answered any questions that I had. They were very patient if I didn't underst Leo and Albert were amazing!! They explained everything very clearly and answered any questions that I had. They were very patient if I didn't understand something and their attitude was very nice and friendly. I would definitely recommend this dealership to anyone! More

Juan in the quick lane is very professional. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. More

Excellent service Very friendly staff they work with us through the whole process. I was very comfortable with the sales person that was working with us. They explain e Very friendly staff they work with us through the whole process. I was very comfortable with the sales person that was working with us. They explain everything very well they took the time to show us the features in the car we had just leased. Overall very satisfied. More

Worst experience ever Repeat customer but never again! We went to trade our Edge for another Edge, my wife wanted black, Kevin took us out to the lot, It was rainy and over Repeat customer but never again! We went to trade our Edge for another Edge, my wife wanted black, Kevin took us out to the lot, It was rainy and overcast and pulled a black edge, for all purposes he and us thought it was black. After paper work was done Kevin said John will pull it up because he had a couple more customers to work with. John told us Oh it's Kodiak Brown but it's dark so not much difference. Kevin came out to thank us and say goodbye. When we got home where the sun was shining, the color changed to a glittery brown, we called Kevin the next day and he said there is nothing I can do and Mrs K said she loves the color When he told us it was Kodiak Brown so I informed Kevin he never told us that, it was John and my wife never said she loved it. Finally after numerous calls a lady called said come down and there are different colors at the same price to exchange. We got there and Kevin took us out to the lot and the only color was white and they wouldn't budge except if we paid more, so Kevin called a sales manager over Damian was rude pointing his finger at me telling me I knew it was brown because it was daylight and that I should have known better! First I spent time in the military and work for the military so I do not feel I should be talked down to and have a finger pointed at me by this punk! So words were exchanged but not the vehicle, and we walked out telling Kevin we will never bring business to that dealer again! The next day my wife gets an email and review from Kevin asking for us to give him an outstanding rating, because it was important to him. When my wife did the review he and the dealer got a low rating. Today we got an email from Kevin saying O don't understand I thought I mentioned how important it was for me to get an outstanding rating! Are you serious? You send an email trying to tell us we have to give you a outstanding rating? How egotistical can you be? Never will we send anyone to Sunrise, even if it's the only place to go to the bathroom I wouldn't use their place More

Sunrise Ford Knows How To Make Things Right Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my i Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my issues have been resolved. Whether it was an unusual situation (my car was experiencing a recall item but wasn't a part of the recall) or a routine item (a regular servicing) when problems arose during the servicing, they saw it through tip the end. Over the top customer service included arranging for a rental when my car took over a week to get fixed, giving me a voucher for breakfast when I had to stay and wait for the service, and,when I experienced an oil leak after I returned home, they made a house call to fix the problem AND clean up the mess in my garage. I love this dealer and I love their sales depatment. More