Sunrise Ford of North Hollywood

Do yourself a favor and go to Galpin DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the month of October, purchased a Nissan Juke. They FORCE you to purchase $1000+ worth of aftermarket stuff you do NOT want. (1) $600 for something called VTP Protection. Regardless of what they say, this is AFTERMARKET, looks gawdy as possible. Modern cars come with more than enough theft prevention features. Also, since this is aftermarket, it will void the warranty if that part causes issues. (2) some door etch feature, that they can claim is on it, but theres no way of verifying. This cost $400. (3) Door guards. This will set you back $200. Go to autozone, buy the plastic ones that cost $15 a pair. Second, Art(in) B. Is an arrogant lying thief. he claims to have been the saleman that made a deal with me, but in fact was not. I informed the salemen, the only way i would walk away with a new car, was if they gave me a second key. I had a agreement, in which i would pay $125, and they would reimburse the remainder . After 4 weeks of radio silence, Artin, very rudely and arrogantly informed me, supposedly he only said he would pay for parts, and not Labor for a key -__-. The key has a transponder, which is roughly $200. yet he refuses to honor the agreement. I have the full unedited conversation recorded, so message me, and i will gladly provide it. In it, he basically flat out says my concerns or my needs are not important because he has customers he needs to attend. He rudely placed me on hold without my consent or asking. Artin is a crook, a liar, a THIEF and would gladly sell his mother for a quick buck. Do yourself a favor, and STAY AWAY. one more thing to note. The Nissan Juke i purchased, was $15600 sticker price. I couldnt negotiate, because "this is below auction price, and we aren't making money on this" . They felt the need to constantly mention that, as if I had forced them to advertise it at that price. Set the price at whatever you are willing to sell it for. i, as a customer do NOT care if you as a business, lose money on a sale. i am simply there to purchase what you are offering. anything past that, is your problem. More

Sunrise Ford Service Department My visit to Sunrise Ford is always positive. They always complete the work that needs attention. Eric Stapen is a highly qualified Service Advisor My visit to Sunrise Ford is always positive. They always complete the work that needs attention. Eric Stapen is a highly qualified Service Advisor and has a great attitude with excellent followthrough. He never lets me down. He is a pleasure to deal with. On a score of 1 to 10, I would give him an 11 or better if there was such numbers! More

Service They performed Works package service on my car. Service advisor Nestor Garcia was excellent. He was knowledgable and explained everything. I will defi They performed Works package service on my car. Service advisor Nestor Garcia was excellent. He was knowledgable and explained everything. I will definitely go back there next time! More

Great service I would gladly recommend this dealership to anyone I know I gave you very kind service Quick Service and I'm very happy with the results. I would gladly recommend this dealership to anyone I know I gave you very kind service Quick Service and I'm very happy with the results. More

Great customer service! I have been a long purchaser of Ford cars and recently when my car needed to go in I took it into Ford. They had to keep it but Ray, Mike and Brenda t I have been a long purchaser of Ford cars and recently when my car needed to go in I took it into Ford. They had to keep it but Ray, Mike and Brenda took great care of us and even worked out our rental car. They kept us informed every step of the way on the status of our car. They were wonderful and we will be back again because of the amazing customer service they provided. More

Fantastic Service Our 20k mile scheduled maintenance went so smoothly thanks to the assistance of Eric Stapen. He made sure everything g was do e correctly and to our s Our 20k mile scheduled maintenance went so smoothly thanks to the assistance of Eric Stapen. He made sure everything g was do e correctly and to our satisfaction. More

Service Department a SHAM Service department is inept. After 'total' inspection done on a truck I wanted to buy, the inspection they did came back with no problems. After purch Service department is inept. After 'total' inspection done on a truck I wanted to buy, the inspection they did came back with no problems. After purchasing the truck I took it to another dealer. They found a list of serious mechanical problems Sunrise failed to find, costing me huge money and time waste. The service manager, his manager, and the general manager, Daemuth Rooney, also failed to acknowledge the incompetence. Place is a sham. More

Sales people are criminals Don't try to buy a car here especially if you are a woman...they wouldn't negotiate and offered 0 down $560 per month on middle level fusion ($30k).. Don't try to buy a car here especially if you are a woman...they wouldn't negotiate and offered 0 down $560 per month on middle level fusion ($30k)....went online and found a fully loaded one ($34k) for 0 down and $309....so offensive that not only would they not negotiate, but made my frustration seem foolish...criminals! More

No problems with Sunrise Ford! I bought my Fiesta ST in Sep 2014. I spoke to the COSTCO rep and I was given a number $3,000 less than what another dealership wanted. Needless to say I bought my Fiesta ST in Sep 2014. I spoke to the COSTCO rep and I was given a number $3,000 less than what another dealership wanted. Needless to say, I bought the car. Nave never had a problem with the car and I get looked after by the Service Advisor, Mike and have never been insulted or verbally abused by any of the staff I know. I think the people with complaints have a personal problem! More

Sunrise Ford North Hollywood is rude! I purchased a Ford Focus 2014 this February and had nothing but problems with the car and the service department. When I called and wanted them to che I purchased a Ford Focus 2014 this February and had nothing but problems with the car and the service department. When I called and wanted them to check out the car, they said they would not look at it until I had 7500 miles on it. Ignoring this I made an appointment to have my car checked out. Mike said I only had 3000 miles on it. After I insisted, he took the car for a drive around the block. He asked me if they had told me that it was a dual transmission, I said NO! He said that Ford Focus had a problem with that item and even after bringing it in and having it fixed it might be ok for about 2 months. I asked him if I bought a lemon and he said yes. He said they will not look at it until I have 7500 miles on it. Never openened the hood - did not do anything. I called Ford in Detroit and through them I finally got an appointment and had to leave my car for 9 hours. When I picked it up, they did not do a courtesy car wash, and they did not fix the problem, but they said that I needed my transmission fixed and yes there was a problem. I would have to make an appointment, since they were so busy and had no opening until Ocotber 22 I will need to leave the car for 4 to 5 days. I asked if they would give me a loaner and they said it was not in my contract. I hate Sunrise Ford North Hollywood. I called Ford Detroit and they will arrange for me to have a loaner while my transmission is being fixed. Be afraid, very afraid especially if you are a woman. More