Sunrise Ford of North Hollywood - Service Center

They have had my car for 5 days and no one has looked at it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have never had such terrible service in many decades of car ownership. More

[Service Department Review] I've been to Sunrise's Service department 5 times over the last several years, and I finally just can't do it anymore. I used to be a mechanic, I know how service departme Service department 5 times over the last several years, and I finally just can't do it anymore. I used to be a mechanic, I know how service departments should run, and this ain't it. I had the brakes on my 2010 Focus get really spongy, I made an appointment with them, and brought it in. They had it for 6 business days. Very little communication. I had to call them every time to find out what's going on with my car. Finally, they diagnosed as moisture in the brake fluid, recommended flush. I get it back and there's brake fluid all over the engine compartment. Rad, thanks guys. 1 month later, literally the exact same issue happened. Made another appointment. This time I told them I suspected it to be the hydraulic control unit bypassing fluid. I even printed out a diagram and made notes and gave it to them to show them what's happening. This time they had it for 9 business days. And they had it over Labor Day weekend so.... yeah not awesome. Still very little communication, day after day. I guess they're really busy. Good for them. So why did I make an appointment if you were just gonna park my car in your lot for 7 days and then finally get around to it. Just make the appointment 7 days later! Finally I get my car back, and the hood cowl is full of brake fluid this time. At least they're consistent I guess. I get in the car, and notice the side view mirror on the drivers side is pointed at the ground. I go to adjust it, and the side view mirror adjuster pops right off! I think I've adjusted that mirror once in 14 years of owning that car. I never touch it. Ever. The only other time anyone's been inside that door was when the same dealer fixed the door handle two years ago. So either it's been broken (by them) all this time, or it was broken this time. Either way, they broke it. Now to be fair, they offered to fix that as a "courtesy." Which, fine, I appreciate. But I would have preferred it not been broken in the first place. Or at least just own up to it when you break it. I know those plastic tabs are a pain. I won't judge anyone for breaking one. Just... you know.... fix it. I've owned a lot of Fords over the years and been to a lot of Ford service departments over the years, all over the country. And Sunrise, unfortunately, is the worst of them. They take forever, they're expensive, communication is poor, and they're work is sloppy. Go somewhere else with your Ford. Seriously. [UPDATE] They have not done the "courtesy fix" on my Sid view mirror adjuster like they said they would. It's been two weeks and not one word from them. I've called multiple times, and they're just ducking my calls now. Terrible Service department confirmed..... More

Awful, awful, awful experience with their service department. Horrible from the outset through to the corrupt finish. Go elsewhere, save yourselves… department. Horrible from the outset through to the corrupt finish. Go elsewhere, save yourselves… More

Terrible service department. I had a transmission fluid serviced and immediately afterwards check engine light comes on, fluid leaks onto exhaust and burning smell, truck now sur I had a transmission fluid serviced and immediately afterwards check engine light comes on, fluid leaks onto exhaust and burning smell, truck now surges at high speed, and they will not stand behind it. Made me wrong that I don’t take care of the truck! It has been serviced by them since I purchased it every time on time. Still leaking fluid now. Have to go somewhere else to get it fixed. Don’t go there ever. Terrible service mentality! More

Excellent salesperson Jimmy Ochoa was able to find the vehicle at a price that made me Happy. vehicle at a price that made me Happy. More

Fantastic customer service! ! Miguel, Thank you so much for the service. I am very pleased!! Definitely, recommend to anyone!! ! Miguel, Thank you so much for the service. I am very pleased!! Definitely, recommend to anyone!! More

Sunrise Ford of North Hollywood used to be a decent dealership. But thanks to their service department, now is just another mediocre repair facility that pressures customers to make the sell, are unpro dealership. But thanks to their service department, now is just another mediocre repair facility that pressures customers to make the sell, are unprofessional, lie, and in our personal experience straight out takes advantage of anyone they can. My mother, once again, was the victim of their less-than lawful practice. Her service “advisor,” if you can even call him that, Marvin A. Reyes is a real piece of work. After scaring my mom by telling her the vehicle’s condition was very dangerous, he hit her with an estimate that was close to $2000.00. Without a proper explanation of charges or an accurate description of the damages. Marvin A. Reyes just told her there was a missing bolt and nut in her suspension. My mom told him that was a lot of money and that she had to think about it (which meant calling me, like she always does when car trouble), to which he replied, “you have ten minutes to decide, I have to know right away because I have to order the parts.” My mom has only one car, which uses for work and living far from Sunrise she had to figure out her transportation and find a ride. She asked about a loaner vehicle, which is a tool regularly used by the sales department when selling a vehicle. LIES, in the many years as a customer she has never been offered a loaner vehicle when having her car repaired over several days. And this one time that she asked about a loaner, Marvin A. Reyes told her “We don’t have loaner vehicles, this is not a rental place, use common sense.” His job as an advisor is to help, inform, and assist the customer as much as possible, not to pressure, disrespect, and belittle someone like my mother, specially being an elderly lady without automotive knowledge. Pressured by this individual, she agreed to have the parts ordered, we talked over the phone, I told her to cancel and get a second opinion. We both called the service department for over 30 minutes with no answer, left messages but no call was returned. I even talked to a sales manager that evening and asked him to please pass the message to service and to make sure no work was done on the car. Next day, my mom got a call from Marvin, before they even open, letting her know the car was fixed and ready for pick up. Very aggravating, my main issue is the miscommunication, the unprofessionalism, and the disrespect. Even if the parts were really required, which I find questionable now due Marvin A. Reyes lack of integrity, my mom should have the opportunity to go over the estimate and the option to choose where to have the repairs done. I have been trying to contact management, which has been extremely difficult by the way. More

I’ve purchased 3 vehicles from Sunrise over the last decade. Their pricing is always good so I kept going back, but their ethics are very suspect because of the VTP transmission lockout I was forced to decade. Their pricing is always good so I kept going back, but their ethics are very suspect because of the VTP transmission lockout I was forced to buy because the pre installed it on my Edge. When i bought the car i asked if they would take it out they told me not only would i have to still pay for it (i think they charged me $375 for it) i would have to pay a couple hundred dollars to have it removed, but their techs don’t do the install or removal so the car would have to stay a few days. The thing has always been a problem because it resets when your battery goes dead and the “owners manual” is a single business card sized card with like 10 steps on it. Their service guys are worthless if the problem is more complicated than the steps on the card and there’s very little information online about the system besides a digital version of the card. After talking to a couple of ford techs about it, it’s a completely redundant system that makes the vehicle no safer than it is with factory equipment. One of those techs told me a dealership he worked at in Florida got in deep legal trouble for forcing an equally worthless product on its customers and eventually got the boot from ford. The worst part of this whole thing is after my car was unusable for a day because it was locked by this stupid device I was forced to buy, I finally got sunrise to give me a number for the company who sold it: Millenium Dealer Services. I talked to their tech and he said basically all you need to do is unplug it and it’s neutralized. That is not a security device, it’s a scam. It’s unethical and I suspect also illegal. I will not buy another car from them. More