Sunrise Ford of North Hollywood

Unfortunately the dealership ran my credit and I was preapproved for a Ford Mustang GT. We arranged an appointment today with Brandon Rachad to complete the purchase and I went with cash on hand to buy preapproved for a Ford Mustang GT. We arranged an appointment today with Brandon Rachad to complete the purchase and I went with cash on hand to buy it as discussed. When we arrived 6:30 as arranged some clients had walked in few minutes before and they test drove the car, by the time we test drove the car we waited half an hour to find out they sold the car. I wouldn’t leave a negative review but this affected my credit score, I wasted 2 hours of my life, the visit also cost me $400 for the inspector and to buy this car I passed on an other opportunity to buy a decent car. More

Super easy to work with. Justin was a great salesman to work with and I would recommend him to anyone. Justin was a great salesman to work with and I would recommend him to anyone. More

Excellent customer service. Knowledgeable staff. Made me feel comfortable. Quick response to all my inquiries Knowledgeable staff. Made me feel comfortable. Quick response to all my inquiries More

Mike was so wonderful! He is a joyful person and makes you feel really comfortable with the car buying process. We felt well taken care of. Sal was also such a sweetheart! He is a joyful person and makes you feel really comfortable with the car buying process. We felt well taken care of. Sal was also such a sweetheart! I was taken aback as well at how the employees treated a sweet disabled homeless man (I think his name was Ed?). They were taking care of him and seems like they knew him well. The people here seem like such genuinely good people- and I think that’s the first time I’ve ever felt that way at a car dealership. The one thing was the finance guy… he was a bit of a jerk and would walk away while we were still taking to him, then bring us back numbers for cars we weren’t even asking for. He was not a good listener. Felt like he was just wanting to make the sale and I didn’t trust him at all. Mike’s warmth made up for the finance guy, but he stood out starkly against the genuine nature of everyone else we interacted with at this location. I don’t even remember his name. More

This was has been by far my best car buying experience our salesman Justin Wilson went above and beyond to make sure we were taken care of. our salesman Justin Wilson went above and beyond to make sure we were taken care of. More

They have had my car for 5 days and no one has looked at it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have never had such terrible service in many decades of car ownership. More

I had the absolute best experience at Sunrise Ford! Better than any other dealership in the greater LA area. I come from a Ford family, and I have genuinely always loved Ford cars. I had shopped aro Better than any other dealership in the greater LA area. I come from a Ford family, and I have genuinely always loved Ford cars. I had shopped around at a few different places (including Tesla).. and wasn't able to find exactly what I needed AND wanted. I'm not quite ready to go electric, and at other dealerships, I found myself in a sea of agendas. When I came to Sunrise Ford, all of that changed. They dove in to helping me immediately. They made time to answer every single question I had, and showed me every vehicle I was curious about - it was above and beyond. When I told them the vehicles I was interested in, they took the time to tell me EVERYTHING, in depth. Matt Powers took me for a couple test drives in different vehicles I was interested in and was exceptionally knowledgeable. He took his time answering everything and did not push me AT ALL. He and Vern Miller were I N C R E D I B L Y resourceful in helping me LAND THE PLANE. In fact they were so good that it made me xxxx bent on purchasing from Sunrise Ford. Vern Miller was able to locate THE CAR I had been dreaming of for ages!!! I finally drove off in my new 2024 Mustang Convertible and have been LOVING it ever since!!!! If you need a new car......... GO TO VERN AT SUNRISE!!!!!!!! More