Sunset Chevrolet Buick GMC

We have bought 2 brand new vehicles from Sunset Chevrolet and the sales department was great! However, we will not be buying our next vehicle there that we were planning to start looking for soon. This decis and the sales department was great! However, we will not be buying our next vehicle there that we were planning to start looking for soon. This decision is because of the service department. I do not know of the other service advisors but Kristy Horton is absolutely terrible! I do not doubt her knowledge and experience but what is so off putting is how she treats and speaks to the customer. She treats us as if we were idiots, but it’s her job to educate us. We are not in the business she is. In fact, one time that I was dropping my vehicle off for service, she spoke extremely negative about another customer to me. Very unprofessional! I will not be back….I will be servicing and purchasing in Arcadia from now on. More

This is for the body shop: I just had a super bad experience with them. They did a great repair job on a previous truck in September 2020. The estimator was phenomenal and a great help throughout the experience with them. They did a great repair job on a previous truck in September 2020. The estimator was phenomenal and a great help throughout the process. Sadly, he doesn’t work there anymore. now, they did an estimate on my truck the first week of May. Said it would be about mid June before they could get to it. No problem. I was fine with that and told them I‘d have the work done. They got the money from my insurance company in only a matter of a few days. And then that’s where it all went downhill. it took them three weeks to even get the parts ordered. And they got agitated with me because I had an issue with that. We all know that sometimes parts do take a while to come in. I did not want them to wait until the last minute to get parts and then have my repair get pushed out even further beyond mid June. It was excuses, excuses, excuses. “They are shortstaffed. They only have one person working in parts for this particular part of the body shop.” blah, blah, blah. When I was discussing with the estimator, Joe Hussar, about the parts, he very blatantly said I was free to take my business elsewhere. I told him I didn’t want to do that because it already been three weeks since my estimate. I then called the manager, Alan. And he stuck up for Joe. Continuing to make excuses. but the conversation was left that I was still having my vehicle repaired there. A follow-up conversation was had with Joe this past week. He said that all of the parts had come in from Ford. But that because my bumpers were custom, and they were no longer available, I would have to pick out some different ones. No problem. I said I would start looking into it. fast forward just a couple days after that conversation. Alan then calls me back and proceeds to tell me that they are not going to do my repairs. he gives the excuse of it’s because my truck is custom and lifted and has a lot of different accessories, basically. And that his body shop guys don’t really do that kind of work. That they basically are just used to swapping stock parts. I call a huge pile of BS on that one. it’s not like my truck is some 25 year old beat up pick up truck, with cheap aftermarket parts slapped on by a non-professional. It is a 2019 Ford ranger. Every custom accessory was installed by the dealership before I even bought it. But, If that was truly the case, that they can’t work on trucks like this, why did Joe even do my estimate? Why didn’t he say they couldn’t do it the day I came in? Why did they take my insurance company’s money? ($8700) Why did they order the parts from Ford? Why did they hold me up for the last month thinking I was going to get my truck repaired? Now it’s going to take even longer before my vehicle is repaired and serviceable again. Buyer beware. Take your business elsewhere. More

The salesman Dylan was a pleasure to work with. His salesmanship is what sold me on the vehicle. But the Service Dept. is just the opposite. They never bother to answer the phone and if you leave a His salesmanship is what sold me on the vehicle. But the Service Dept. is just the opposite. They never bother to answer the phone and if you leave a voicemail for them to call you back, don't hold your breath. I tried for 2 days for someone to answer the phone or to call me back and no one ever did either. I couldn't help but feel: "We got your money so now go screw yourself." I would never do business with them again More

My experience at this dealership was excellent. The manager G was funny and efficient. Ben Garcia and Mike Bernard were equally as fantastic. Will be recommending. The manager G was funny and efficient. Ben Garcia and Mike Bernard were equally as fantastic. Will be recommending. More

This was a wonderful experience. From the internet salesperson to the Financial manager. A great experience in buying a used car. The service and people were amazing. No surprise From the internet salesperson to the Financial manager. A great experience in buying a used car. The service and people were amazing. No surprises. Everything was just like they said it would be. Terry J. Jacksonville, FL More

Ben my salesperson was great. G the sales manager was not pushy but pretty fun to work with. Mike Bernard in finance explained everything. They all did what they promised they would. So im satisfied. Sunset pushy but pretty fun to work with. Mike Bernard in finance explained everything. They all did what they promised they would. So im satisfied. Sunset was highly recommended. Now I'll be recommending. More

Terrible experience with sales department. As a precursor to this review I'd rather not mention names of total dollar amounts of the vehicle A little over a week ago I was informed by a friend that a certa to this review I'd rather not mention names of total dollar amounts of the vehicle A little over a week ago I was informed by a friend that a certain vehicle was available for a particular price. I arrived at the dealership interested in the vehicle and spoke to the head of Buick sales on the exact cost of the vehicle before I took it for a test drive. I was still interested but had 2 questions I needed answered before we could go further. The salesman said he'd look into my questions and get back to me. 3 days went by and I decided to call. I was told by the salesman that he did not look onto responses to my questions, the vehicle was going to auction and that the price that we initially agreed on increased by $4000. I was completely upset and confused as to why I never got a call, never received responses to my questions, why the vehicle was going to auction when I was interested in moving forward and why the vehicle's price increased by $4000. That is the end of my review. More

While here from Tennessee, we had a couple of problems with our GMC truck. Since it was during spring break, it took a few days to get an appointment. Meanwhile, we received text updates to remind us of o with our GMC truck. Since it was during spring break, it took a few days to get an appointment. Meanwhile, we received text updates to remind us of our appointment. We requested a loaner vehicle & when we arrived one was waiting for us. It was a small SUV & was perfect as a loaner. Todd, our service advisor was extremely helpful. After we left, we received a text to let us know the status. When finished, Todd notified us our vehicle was ready. When we arrived for pickup, they brought our truck to the front. Both problems were corrected & we were most happy with their service. I would not hesitate to call them again if I needed anything while in the area! More