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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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September 11, 2021

Great friendly service. Was not pushy’ to have me it purchase things I did not need. Recommend what was needed in my next oil change. More

by tammy.m.been
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Sunset Ford responded

We truly appreciate your business, Tammy! Come on back and see us!

September 09, 2021

We took our Mustang GT in for an engine overheating issue. After 3 weeks, (because the tech was out a few days, then he had to attend classes, blah blah blah) and nearly $1700, our engine still has the More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
Oct 01, 2021 -

Sunset Ford responded

We appreciate you taking the time to share this with us. Please know that our team strives to solve our customers' issues as quickly and efficiently as possible, and we are sorry to hear that you are still experiencing these issues. If you would like to discuss this further, I am more than happy to go over your concerns. Please reach out at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 09, 2021

Great job and thanks for quick work and fair price. I thought everyone was welcoming and helped out. Brett and Doug and the technician were also great More

by Brett Caban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Sep 10, 2021 -

Sunset Ford responded

We appreciate the feedback and kind words, Brett! It was a pleasure working with you, and our team is here for any future needs!

September 08, 2021

Had my car there about 2 weeks ago. I wanted 'the works' done & a noise checked out. I also needed a REAR taillight replaced. All said & done--they replaced the front blinker, which was perfectly good. Rear More

by June
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Konersmann
Oct 01, 2021 -

Sunset Ford responded

Thank you for sharing your experience with us. We are sorry that we may not have resolved all concerns on your recent visit. We are happy to help. To discuss this further, please reach out at your earliest convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 08, 2021

Love Sunset Ford. Lonnie Pope in the Service Department is great to work. So friendly and professional. Definitely will be bringing our vehicles back for service. More

by CGUION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle, Lonnie Pope
Sep 09, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Lonnie is truly an asset to our team, and it is great to know that she took such great care of you. We wish you all the best. Come back and see us!

September 04, 2021

Sunset Ford exceeded my expectations for both price and turnaround time. I would recommend this service department to anyone with issues with their Ford vehicle. More

by EDGAR.MONTALVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Sep 07, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation, Edgar! It was such a pleasure working with you, and our team wishes you all the best. We will see you next time!

September 02, 2021

Always great service from Mike. Have had all my service work done there on my car's , really appreciate the shuttle service, sad that they are no longer a full service facility. More

by joetuha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed the business, and we hope to have the chance to work with you again.

September 02, 2021

Sunset Ford has allways taken good care of my auto needs .they are fast,professional, clean. They have a great looking shop. Great place to hang out in if waiting for service.they are my number one pick. More

by Doabanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Sep 03, 2021 -

Sunset Ford responded

We truly appreciate the great review and your business. Our team wishes you all the best. Come back and see us!

September 02, 2021

Great service and took care of all my needs. Definitely an A+ I even take my Chevrolets there to get serviced. Mike Wilhite is a great service advisor. More

by burchard79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite
Sep 03, 2021 -

Sunset Ford responded

Thank you for the outstanding review! It was a pleasure working with you, and our team hopes to see you again.

September 02, 2021

Mike K was very professional courteous and informed us of any other repair that we might need. He made us aware of a recall we did not know about. More

by graylonjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Konersnann
Sep 03, 2021 -

Sunset Ford responded

We appreciate the great review and your business. Our team hopes to work with you again!

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