Sunset Ford - Service Center

The dealership is clean and inviting. The serve department is efficient and staffed with knowledgeable and friendly employees. I have never had a problem with quality or completeness of service. department is efficient and staffed with knowledgeable and friendly employees. I have never had a problem with quality or completeness of service. Service advisor, Lonnie Pope, is particularly helpful. She remembers small details, stays on top of service timeline, and keeps her customers informed on status of work and service completion. She is good at selling the recommended services and planning their intervals. One of the most thorough I have ever encountered. More

Great job, was done on time. Easy to work with for drop off and pick up after hours. Called and reviewed car with me on the phone. off and pick up after hours. Called and reviewed car with me on the phone. More

Front desk employees are polite,professional,helpful and friendly. And I appreciate the handling of my personal property “my car.” important image to my profession! friendly. And I appreciate the handling of my personal property “my car.” important image to my profession! More

I tried to answer the survey you sent me but I cannot for some reason do it it doesn't come through. I rate the Dealer ship highly so give them all some reason do it it doesn't come through. I rate the Dealer ship highly so give them all More

I have an extended warranty on my vehicle. I was told that I had to bring my vehicle there to be worked on. After driving 40 mins each way, twice since they are out of cars for loaners, I decided to call that I had to bring my vehicle there to be worked on. After driving 40 mins each way, twice since they are out of cars for loaners, I decided to call the warranty company. They told me that I could have taken it to any Ford dealer for work which would have saved me a ton of time and money. I will not be returning to Sunset Ford. Honesty is #1 for me and this is the last time that I will be not be told the truth by this dealership. More

i am disillusioned with this company. dont see any real desire to make changes for the better. have an appt with sinclair for brakes. desire to make changes for the better. have an appt with sinclair for brakes. More

Vehicle is always ready when promised. The staff always is friendly and helpful. An attempt is made to get cars serviced as soon as possible after request is friendly and helpful. An attempt is made to get cars serviced as soon as possible after request More

Always friendly and keep me up to date as to what is going on with my vehicle. Repairs done correctly the first time! One of the best service departments around! going on with my vehicle. Repairs done correctly the first time! One of the best service departments around! More

One hour oil change when you arrive very early, first in line. I am not sure about any extended service needs. Door oily, steering wheel oily and windshield where sticker placed, which smudged off text and line. I am not sure about any extended service needs. Door oily, steering wheel oily and windshield where sticker placed, which smudged off text and windshield as well. Most of the customer reps are really good, one or two are not. I have used this dealership for years and i have never been disappointed. But sometimes i think they get in a hurry and forget to clean their hands or forget the customers that spent 65K on a vehicle and would appreciate the people that use this dealership More

Got in right away, no waiting. Car ready at time promised. Lonnie was great explaining all aspects any very cheerful, too! Will be back for sure. promised. Lonnie was great explaining all aspects any very cheerful, too! Will be back for sure. More