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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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June 29, 2021

The service was great. Bob Edwards help me out so much even though I didn’t buy my truck there. That’s the kind of service that will keep me coming back. 🛻 More

by Bob Foerstel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr., Kelsey Williams
Jun 30, 2021 -

Sunset Ford responded

Thank you, Bob! Our team is here for any future needs, come back and see us.

June 29, 2021

Very good customer service on a crowded Monday ( crunch day). The service representative ( Mike S.) provided good technical feedback on my repair issue and was helpful. They accepted the Costco preferre More

by spro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Sunset Ford responded

Thank you for sharing this with us! Our team truly enjoyed working with you, and we are here for any future needs!

June 28, 2021

Purchase of vehicle was easy and salesman was helpful. Service is convenient and knowledgeable More

by jgb1954@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Sunset Ford responded

Thank you for the great review! It is always a pleasure working with you, and we look forward to your next visit!

June 28, 2021

I have always had good service and every service person that I have had has always been very kind and good to me. Lonnie Pope and Mike Wilhite was the two service employees who took good care of me. More

by mrk24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Lonnie Pope
Jun 28, 2021 -

Sunset Ford responded

Thank you for the great review! We are so happy to hear that our team continues to take care of you, and we can't thank you enough for your business. Our team looks forward to your next visit!

June 27, 2021

They do good work and have friendly staff, but the wait times are really long. More

by GREENGRIZZLYLAWNSERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Peterson
Jun 28, 2021 -

Sunset Ford responded

We appreciate the feedback on your experience. It was a pleasure working with you, and we hope to see you again.

June 27, 2021

I had a great experience as usual. My service advisor, Lonnie, made sure i was in and out quickly and addressed all questions I had with ease! More

by wiseholdings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jun 28, 2021 -

Sunset Ford responded

Thank you for the outstanding review! It was a pleasure working with you. Come back and see us!

June 26, 2021

As always, very polite and helpful customer service. Brett is easy to work with. More

by hjn914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Sunset Ford responded

Thank you for the outstanding review. We appreciate your business, and we hope to see you again.

June 25, 2021

Good service was provided for my car. And provided transportation to and from the dealer. More

by 5jeanette.lawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and our team is here for any future needs.

June 24, 2021

How is it that the best Service Advisor has a rating of 4.7 ? I think I have to question some of the ratings now on this site because once again Lonnie Pope did a fantastic job for me getting my work sche More

by Larry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Dews, Lonnie Pope
Jun 25, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Lonnie is truly an asset to our team, and we are so happy to hear that she has provided you with the service you deserved. We wish you all the best!

June 24, 2021

Sunset Ford did a great job. They made the emissions certificate a quick and easy process More

by redwingsonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jun 25, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team enjoyed having you here, and we hope to see you again!

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