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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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June 06, 2021

Need to be more upfront on prices and when they are changing. Need to know more about the warranty time frame and what is covered. More

by Tobelit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jun 07, 2021 -

Sunset Ford responded

We appreciate the feedback on your experience with us. Our team hopes to have the chance to work with you again!

June 05, 2021

The service department at Sunset Ford is always great to deal with. Will never ever go back to Suntrup Ford due to their non service department. Have gone to Sunset ever since. Even if Sunset makes a mistak More

by KCSEAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Bob Edwards Jr.
Jun 07, 2021 -

Sunset Ford responded

Thank you for the feedback on your experience. It was a pleasure working with you, and our team hopes to see you again!

June 05, 2021

Good work. Twenty five words minimum is way to much to write. You need to make this question optional. So rethink this whole matter, seriously. More

by HGS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jun 07, 2021 -

Sunset Ford responded

Thank you for the great rating and your business! See you next time.

June 05, 2021

Had appointment for an oil change. Car was serviced and I was leaving in just over an hour. Great service all the way around! Charge was more than expected so assume Have raised it a great deal. More

by CABOEHMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Sunset Ford responded

Thank you for sharing this with us! It was such a pleasure working with you, and we appreciate your business. Come back and see us!

June 05, 2021

Mike Wilhite was professional, courteous and answered all my questions. My car was there for its 15000 mile check up. He explained everything that was done. He called me once while my car was there to exp More

by wittlinda55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jun 07, 2021 -

Sunset Ford responded

Thank you so much for the great review and your business! Our team enjoyed having you here, and we hope to see you again!

June 05, 2021

They have always been very helpful and nice every one of them is super friendly I have traded with them since 2007 I always take my car back to them for all of my services More

by wandaweakd1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Fitzgerald, Joe Glosemeyer, Jesse Cronk, Doug Bauer, Angelo Galasso, Ashley Godfrey, Bob Edwards Jr., Jeremy Davis
Jun 07, 2021 -

Sunset Ford responded

Thank you for the outstanding review! It is always a pleasure working with you, and our team hopes to have you back again.

June 03, 2021

I didn’t have an appointment to get an oil change or a tire repair but they got me in and a free car wash. Excellent customer service Lonnie. Job well done. More

by Riis32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jun 04, 2021 -

Sunset Ford responded

Thank you for the outstanding review! We appreciated the chance to work with you, and our team looks forward to your next visit!

June 03, 2021

I have yet to have a bad experienced at Sunset Ford, customer service is always amazing and the service I receive is quick and well done. More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Sunset Ford responded

Thank you for the great review! Our team always enjoys working with you, and we look forward to your next visit!

June 02, 2021

My service was done quickly and efficiently and it was right the first time I could’ve saved a little money by going to a non-dealer service company but I was having additional work done and it made sense More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Jun 03, 2021 -

Sunset Ford responded

Thank you for the great review, Alan! Our team enjoyed working with you, and we appreciated the chance to earn your business. Come back and see us!

June 01, 2021

Service was great as always from Sunset staff Thank you to all parties involved. Always recommend this dealership for sales as well as service. Good job. More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Jun 02, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us! It is always a pleasure working with you, and we can't thank you enough for your business and recommendation. We look forward to your next visit with us!

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