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Sunset Ford - Service Center

St. Louis, MO

4.5
1,755 Reviews

1,755 Reviews of Sunset Ford - Service Center

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May 19, 2021

Sean did an amazing job with communicating what needed to be done with my vehicle and why. He was transparent with me about prices and the time it would take. He answered all of my questions and made this se More

by Miss Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
May 21, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was such a pleasure having you here, and our team hopes to see you again. We wish you all the best!

May 19, 2021

My vehicle needed routine maintenance service and some attention from the body shop for the 1st time. So far, it looks like the body shop did excellent work. I feel confident that the service department d More

by KIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann, Jacqueline Daugherty
May 21, 2021 -

Sunset Ford responded

Thank you so much, Kim! We always enjoy working with you, and we appreciate your business. See you next time!

May 18, 2021

Services was great as always. Mike is always friendly and knowledgeable, and he always works to ensure for the most efficient time possible. I always leave happy. More

by LJJCHEVY1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Sunset Ford responded

We always enjoy getting to work with you, and we appreciate your repeat business. Our team wishes you all the best, and we look forward to your next visit!

May 18, 2021

I came in to have a factory defect repaired on my 2018 F150 (leaking rear window) told out of warranty not covered. Should be fixed regardless as it is not a warranty issue, but a factory defect. More

by CLAY_GREGORC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Sunset Ford responded

Hi Clay, thank you for sharing this with us. We are sorry to hear about the issues you are having with your vehicle. We do have to obtain approval from Ford on all “no-charge” warranty & factory defect repairs. We always do our best to get situations handled for our customers. Certainly if the vehicle is beyond factory warranty, we are at the mercy of Ford customer care team to see if they will assist. I am assuming that is the case otherwise my staff would have proceeded with the repairs at no charge. If Ford has not been contacted, that would be an avenue we could try. If you would like to discuss your situation further, please reach out at your convenience. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

May 16, 2021

The service department was efficient in diagnosing my trucks problem. The service adviser was descriptive and thorough with his report to me regarding the needed repair. Thank you Mike Sensmeyer and the More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you, Dave! We are pleased to hear that Mike and the team took care of you and had you safely back on the road. It was a pleasure having you here, and we hope to have the chance to work with you again. Come on back and see us!

May 16, 2021

Always great to deal with. Brett Mathis Is a service advisor I always go to and he is extremely helpful and Knowledgeable. The great service that I received a Sunset Ford means they have her in my futur More

by kriete32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you for the fantastic feedback! We are very lucky to have Brett, and it's great to hear that he provided you with the 5-stars service you deserved. We look forward to your next visit!

May 16, 2021

The service advisor was quick and friendly. Called when car was done. Everything was accomplished perfectly. Office actually called me to get me in sooner More

by JHINES54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Sunset Ford responded

Thank you for the feedback on your visit. It is great to hear that the team had you in and out in a timely manner. If there is anything more we can do for you, please let us know!

May 15, 2021

Very professional and responsive from top to bottom. I have a leased Ford Expedition Max which I am into my second year of a three year lease. Howard did a great job through the process. More

by jkfestuslumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood
May 17, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback! Our team is here for any future needs.

May 15, 2021

Excellent Dealership and have been doing business with them for thirty years. Great staff and friendly atmosphere. Would recommend to everyone looking for a vehicle. More

by hprattjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
May 17, 2021 -

Sunset Ford responded

We appreciate your business and recommendation! It was such a pleasure working with you, and our team is here for any future needs. Thank you again!

May 15, 2021

Great service as always from Lonnie and everyone at Sunset to take care of my needs. Always highly recommend dealership and Ford for vehicle needs. Thanks. More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
May 17, 2021 -

Sunset Ford responded

Thank you for the great review ad recommendation! We are very lucky to have Lonnie on the team, and it is great to hear that she has taken care of you. Our team appreciates your business, and we look forward to your next visit!

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