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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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April 23, 2021

All went well and Mike Wilite was good to work with. Also like they do a military discount. All for now but will be returning More

by SSBS5809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Apr 26, 2021 -

Sunset Ford responded

Thank you for the great review! Our team looks forward to your next visit.

April 23, 2021

The service was great and completed on time with a very short wait time. Mike my service advisor kept me in the loop while the service was being done which I appreciated. More

by larryb38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Apr 26, 2021 -

Sunset Ford responded

We appreciate you sharing this with us! It was great working with you, and we are here for any future needs!

Apr 26, 2021 -

larryb38 responded

You are my place to go for vehicle service

April 23, 2021

Mike Sensmeyer is an awesome Service Advisor. It's always a pleasure going to Sunset Ford because of Mike and I look forward to his great service. More

by tf4favre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Apr 26, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team looks forward to your next visit!

April 22, 2021

Well pleased with the service and the courtesy extended by the service writer. Will recommend the dealer to my friends for service and also for looking for a new or pre-owned vehicle. More

by ED T
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Apr 23, 2021 -

Sunset Ford responded

Thank you so much for the great review and your recommendation! We appreciate your business and look forward to your next visit!

April 22, 2021

I always bring my Ford Focus to Sunset for regular maintenance. They do a great job and are always helpful. They tell you what maintenance is due but don’t force anything on you. They always do a good More

by 55DUCKHOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Sunset Ford responded

Thank you for the great review! Our team always enjoys working with you, and we appreciate your repeated business. We are here for any future needs. See you next time!

April 21, 2021

Customer Service is fine however there were people (patrons not employees) in the lobby and in the waiting room without masks on. This is very concerning and employees saw this and didn’t say anything More

by JENNIFER.GRAY
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Apr 22, 2021 -

Sunset Ford responded

Hi Jennifer, thank you for taking the time to share this with us. Please know that we take the Covid precautions very seriously, and we are sorry for this experience. Our team has worked diligently to keep our customers and staff safe during this time, and we will continue to do this going forward. We hope to have the opportunity to work with you again. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

April 20, 2021

Friendly personnel. They were very busy but they were able to work me in. Got done faster then they quoted. I went out of my way to go there because they do good work. More

by DOUGLAS.HAMILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Apr 21, 2021 -

Sunset Ford responded

Thank you so much, Douglas! We appreciate you making the trip to our location and giving us the chance to earn your business. Our team wishes you all the best. We will see you next time!

April 19, 2021

Brett took care of my car as always. Never an issue. Great customer service. You will See my car again and again. Keep up the excellent work! More

by BERNALANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It is always a pleasure having you here, and we look forward to your next visit!

April 18, 2021

I have always received superior service at Sunset Ford, from the people that answer the phone to the service advisors and the mechanics. Thank you for being so competent and courteous! More

by NITA35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Apr 19, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It is always a pleasure working with you, and we look forward to your next visit with us!

April 18, 2021

I'm always so pleased with the service I receive from Sunset Ford. Staff is friendly, courteous and knowledgeable about what service needs to be performed. They never disappoint. More

by NICK-PAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Apr 19, 2021 -

Sunset Ford responded

We appreciate the great review and your business! Our team can't thank you enough for your repeat business, and we look forward to having you back again!

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