Sunset Ford - Service Center

Sheesh, I've tried to complete this twice already and I don't think I succeeded. The reason I'm trying a third time is because of the SUPER wonderful people from the shuttle driver to the guy who brought don't think I succeeded. The reason I'm trying a third time is because of the SUPER wonderful people from the shuttle driver to the guy who brought my car out, to the other workers in the office. Thank you BtW, my previous answer was much longer because of the exceptional service by everyone.. More

I was pleased with how quickly Mike Wilhite got my car in for service I believe the service work was done to what Ford calls for, for this type of service work. I am unhappy with certain controls of my car t for service I believe the service work was done to what Ford calls for, for this type of service work. I am unhappy with certain controls of my car that were moved. The seat was lowered and the back rest moved and I feel that the tech only had to move the seat forward and back to operate the vehicle. Not sure if the lights had to be checked but the knob was not put back to where the lights turn on when it starts to get dark outside. The radio screen was changed and the volume was louder. Hopefully the tech sanitized the vehicle when done. I hope the tech drove the speed limit on the test drive. Overall the tech work could’ve been better but the service writer deserves a perfect service score for customer service. More

Very nice and efficient. I was greeted at the door, escorted to my service representative, I waited in a clean comfortable waiting area. It was an oil change, did not take long. escorted to my service representative, I waited in a clean comfortable waiting area. It was an oil change, did not take long. More

Lonnie Pope was very efficient and extremely helpful with setting up the maintenance for my Ford F-150. I appreciate her effort, professionalism, and courtesy. setting up the maintenance for my Ford F-150. I appreciate her effort, professionalism, and courtesy. More

Took our car in for routine oil change and check up. Staff was very friendly. I only had to wait a short time for service. Car is always neat when it’s finished. Staff was very friendly. I only had to wait a short time for service. Car is always neat when it’s finished. More

The dealership has always done a good job taking care of my car issues. I always enjoy the professional conversations and the timely responses I receive my car issues. I always enjoy the professional conversations and the timely responses I receive More

Dropped car off at 8am. No word all day. I called at 4pm. No one had looked at it. Not ready. Very disappointing. Never back No one had looked at it. Not ready. Very disappointing. Never back More

The sales and service that I received from Sunset Ford we’re over the top, everyone was very nice and knowledgeable about the product, I will always use sunset Ford for sales and service we’re over the top, everyone was very nice and knowledgeable about the product, I will always use sunset Ford for sales and service More

My favorite Ford Dealer in our area. They have been doing a good job for our family for over fifty years. A big thanks to Lonnie Pope for taking care of our repairs and general maintenance. doing a good job for our family for over fifty years. A big thanks to Lonnie Pope for taking care of our repairs and general maintenance. More

Sean Johns is very friendly and hands down my favorite advisor. He promptly communicates which is always appreciated. Note: Please update text payment system so that it can accept Ford Service credit advisor. He promptly communicates which is always appreciated. Note: Please update text payment system so that it can accept Ford Service credit cards. Why do you have a payment system that doesn’t accept your own credit card? Literally mind blowing More