Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,759 Reviews of Sunset Ford - Service Center
Sort by
March 25, 2021
Excellent service, Lonnie was very professional and she was very thoroughly in answering my questions. The wait time was long, but waiting room was nice. was very thoroughly in answering my questions. The wait time was long, but waiting room was nice. More
by morrismd4
Verified CustomerEmployees Worked With
Lonnie Pope
March 25, 2021
The staff at sunset are the nicest service techs I’ve had when getting my vehicles serviced. They follow thru with phone calls keeping me up to date including when picking up and dropping off my car. They when getting my vehicles serviced. They follow thru with phone calls keeping me up to date including when picking up and dropping off my car. They always do a great job with my car. More
by robbduen
Employees Worked With
Sean Johns
March 24, 2021
Excellent service. The waiting room is top notch. The wait time was not too bad for an oil change, but they did a great job so no complaints. wait time was not too bad for an oil change, but they did a great job so no complaints. More
by jlmayberry
Employees Worked With
March 23, 2021
They forgot to do my service the day it was scheduled. I scheduled an oil change and fuel filters change on a Saturday. I dropped my f250 off the Friday night before. I never received a phone call about it. scheduled an oil change and fuel filters change on a Saturday. I dropped my f250 off the Friday night before. I never received a phone call about it. I called Saturday night at 5:15, but they were closed. I had to go back up on Sunday to get some tools for Monday and noticed my truck didn’t even move. 2 days later my service was finished. I also added rear brakes and rotors after the multipoint inspection. While checking out, all the computers locked up and the credit card readers didn’t work. My service advisor Brett Mathis handled everything great. He really stepped up with the issues that came across his desk. To add to it I went home and had to wipe down the front of the truck from all the oily hand prints. More
by tkwenk2000
Employees Worked With
March 23, 2021
I have been taking my 2004 Escape to Sunset since 2005. Always received excellent service. Management is always on top of everything. I always schedule my appointments, son time. Always received excellent service. Management is always on top of everything. I always schedule my appointments, son time. More
by LAV6521
Employees Worked With
Michael Wilhite
March 23, 2021
Service yesterday showed my windshield wipers okay even though one of the blades is torn. Also said my battery was low but I just bought a new one 12/27/20. They did fit me in w/o an appointment. though one of the blades is torn. Also said my battery was low but I just bought a new one 12/27/20. They did fit me in w/o an appointment. More
by highonhoopsstl@gmail.com
Employees Worked With
Service Phone Operator, Mike Konersmann
March 23, 2021
I brought my truck in for oil change/ tire rotation. Very friendly and helpful staff. Michael Wilhite was great to work with. I highly recommend Sunset Ford. friendly and helpful staff. Michael Wilhite was great to work with. I highly recommend Sunset Ford. More
by Deryck
Employees Worked With
Michael Wilhite
March 21, 2021
The collision department did a fantastic job in every aspect. Helpful, polite, good communication, timely, and delivered an excellent vehicle repair. I have already recommended them to a friend and will aspect. Helpful, polite, good communication, timely, and delivered an excellent vehicle repair. I have already recommended them to a friend and will continue to do so. Thanks More
by Krsbraddy
Employees Worked With
Other Employees :
Jennifer Kelly, Jonathan Dove, Terry Lattimer, Raymond Jost, Jacqueline Daugherty, Pandora Cheatham
March 21, 2021
Great service as always! Lonnie is the most helpful representative, she always goes above and beyond to make sure every visit is as quick as possible. representative, she always goes above and beyond to make sure every visit is as quick as possible. More
by JAMIEHOUSTON3
Employees Worked With
Lonnie Pope
March 21, 2021
Got in and out in a timely manner. Brett was helpful and very professional. The only problem is the days it took to get into the shop. very professional. The only problem is the days it took to get into the shop. More
by morrowtam
Employees Worked With
