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1,759 Reviews of Sunset Ford - Service Center
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March 15, 2021
Very very disappointed. New Explorer burned up the transmission and Ford is refusing to install a new one and wants to put in a used one. This is a NEW SUV. This is my 5th Ford but I will not be buyi transmission and Ford is refusing to install a new one and wants to put in a used one. This is a NEW SUV. This is my 5th Ford but I will not be buying another one after this. More
by tfiggie48
Employees Worked With
Doug Sucher, Doug Sucher
March 14, 2021
Everything about my experience went well! I would certainly recommend Sunset Ford to family and friends. In will continue my relationship with Sunset. Good job! certainly recommend Sunset Ford to family and friends. In will continue my relationship with Sunset. Good job! More
by tfarris14
Verified CustomerEmployees Worked With
Mike Konersmann
March 14, 2021
Everyone was pleasant & helpful. Good work was done on my car & explained the condition of the car with me. Thank you very much for another good experience. my car & explained the condition of the car with me. Thank you very much for another good experience. More
by marshamorgan85
Employees Worked With
Neal Watson, Michael Wilhite
March 13, 2021
The moment I walked in, I was greeted with a smile from my service manager Bob Edward's. He told me he would get my car in asap to find out what was wrong. He kept me posted on what was happening and gave my service manager Bob Edward's. He told me he would get my car in asap to find out what was wrong. He kept me posted on what was happening and gave me the news that the engine in my 2018 Escape would need to be replaced and was covered under warranty. After parts ordered and a few days later our car was ready. Thanks to everyone who got involved with the repairs. Everything was great and running tip top. More
by dm5141
Employees Worked With
Bob Edwards Jr.
March 13, 2021
I will never buy another car from you. My experience was one you cannot make up. I called to set up an appointment. They told me to come in and drop the car off. I then was called to say they wouldn’t get t one you cannot make up. I called to set up an appointment. They told me to come in and drop the car off. I then was called to say they wouldn’t get to my car for over a month after dropping it off. When I said this was unacceptable, they said they would try to look at it. Moments later, they called back to say the black smoke that barrels out of my car each time I start it is a unique characteristic. I find this difficult to believe. When questioned, I received rude and short responses. My car is under warranty, and I feel they don’t want to fix it. All mechanics I’ve spoken to said this isn’t normal. When I was sold the car, no one mentioned this unique characteristic that could now hurt the resell of my car. More
by MICHAELSANDERSON13
Employees Worked With
Lonnie Pope, Sean Johns
March 12, 2021
Horrible experience. They literally broke my car then charged me to fix the problem. I would never go back, and I tell everyone that will listen charged me to fix the problem. I would never go back, and I tell everyone that will listen More
by shamusanthony
Employees Worked With
Lonnie Pope
March 12, 2021
Great atmosphere friendly knowledable staff great work ethic prompt service would recommend to family and friends will bring my vehicle here for all my service needs ethic prompt service would recommend to family and friends will bring my vehicle here for all my service needs More
by LINDHORSTANDSONS
Employees Worked With
Lonnie Pope
