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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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January 08, 2021

Been with Sunset Ford since 1993 leasing and purchasing vehicles. Always have had excellent professional service through the years. They strive for 100% customer satisfaction and I would recommend Sunset F More

by BMOOSEMILLER79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Jan 08, 2021 -

Sunset Ford responded

Thank you for the review and recommendation. We appreciate your business and always enjoy having you here. Our team wishes you all the best. See you next time!

January 08, 2021

My Fusion was towed into Sunset after squirrels chewed thru wiring. With no appointment Mike Konersmann got it repaired it in 1 day at a fair price. I was really impressed! More

by donlstanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jan 11, 2021 -

Sunset Ford responded

Thank you so much for sharing this! We are so happy to hear that our team could help and got you taken care of. Come on back and see us!

January 08, 2021

Quick and efficient. Everything was great. They treat me well from the moment I enter the door. I won’t take my vehicle anywhere else More

by SCHRIVE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Jason Schrijver, Doug Bauer
Jan 11, 2021 -

Sunset Ford responded

Our team really enjoyed working and appreciates your business. Thank you for choosing Sunset Ford. We look forward to your next visit with us!

January 07, 2021

Our service writer Mike Konersmann was the model of perfection. Everyone should be training to be like him! Will only deal with him for my future Ford services on all my Ford vehicles. More

by Crazy4music1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jan 08, 2021 -

Sunset Ford responded

Thank you for your business. See you next time!

January 06, 2021

Was in for the works oil change package and found the cap to the brake fluid bottle not on straight and loose. Glad I checked before leaving parking lot. More

by Magnolia
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Sunset Ford responded

Thank you for sharing this with us, Magnolia! We appreciate your feedback and business, and we hope to have the chance to work with you again.

January 06, 2021

Did recall work and got me in and out quickly and took care of problem. Thanks for your help. Great thanks again. This survey is ridiculous More

by Jbertarellis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Sunset Ford responded

We appreciate the outstanding rating! It was such a pleasure working with you, and we can't thank you enough for giving our team the chance to earn your business. Thank you for choosing Sunset Ford!

January 06, 2021

Good communication as extensive work was being done over several days. Friendly and professional staff and most important, work was done correctly the first time. More

by Jpb1701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Sunset Ford responded

Thank you for the great review! We are very happy to hear that our team could help and get you safely back on the road. We appreciated the chance to work with you, and we are here for any future needs!

January 06, 2021

Great fast service! Service man Mike W was total great!! Wait was not long at all and everyone was in their COVID attire. Will come back for my next service. More

by LRAUBUCHON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Danielle Jansen
Jan 08, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

January 05, 2021

Will never use this dealership for service again. Diesel tech has no suggestions for direction, advisor quotes alignment with replacing shocks. Have spent thousands here and everybody just guesses. More

by eichhoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Pope, Bill Nobles
Jan 06, 2021 -

Sunset Ford responded

I am very sorry to hear that you have left feeling this way. Our team aims to provide each customer with the best service and recommendations for their vehicles. I would be happy to speak with you to discuss this further so we can address these issues. At your earliest availability, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

January 05, 2021

Doug was very friendly. Explained they were running behind but my cae would be finished before closing. Once done he explained everything that was checked. More

by Diana Pink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jan 06, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and feedback for Doug! We are very lucky to have him on our team, and it's great to hear that he made your visit top-notch. We wish you all the best, come back and see us again!

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