Sunset Ford - Service Center

Lonnie is stellar.. she is on it. I did notice she gets the xxxxty end of the stick, being a woman there. I notice, other must notice as well. She put my name on the board for a shuttle, some xxxxxx wiped the xxxxty end of the stick, being a woman there. I notice, other must notice as well. She put my name on the board for a shuttle, some xxxxxx wiped it off... I was there.. did not leave the service floor. Also, you had my truck all day just for brakes.... what??? That is xxxx that used to happen til you guys pulled it together. My guess is, lonnies work orders get pushed to the back. Not cool, sunset! More

We got in fast, they were respective of safety during Covid, they explained everything very well and were not distracted...they were focused on our needs Covid, they explained everything very well and were not distracted...they were focused on our needs More

Service advisor was well-informed and very responsive. I’ve consistently received prompt, professional assistance. I have taken my son’s 2012 Fusion for service since it was new and will continue to tak I’ve consistently received prompt, professional assistance. I have taken my son’s 2012 Fusion for service since it was new and will continue to take it there for service in the future. Thank you! More

The service department at sunset Ford is by far the best guys to work with! I recommend them to all my friends! Neal helped me after 3 other Ford dealerships cost me over $1000 and had no answers and refuse guys to work with! I recommend them to all my friends! Neal helped me after 3 other Ford dealerships cost me over $1000 and had no answers and refused to help. These guys truly care about their customers! More

Everyone was so helpful and worked really hard on getting my vehicle back and running. I really appreciated all that had to be done to get completed. my vehicle back and running. I really appreciated all that had to be done to get completed. More

Bob Edwards, was very pleasant and explained all work that was done to my car. When I came to pick up my car, he didn’t make wait and had me in and out fast. that was done to my car. When I came to pick up my car, he didn’t make wait and had me in and out fast. More

The people I dealt with were kind and courteous. They need a more precise way to put people in line for service, we are standing around not sure who is going to wait on us. Not happy with repair. Gave need a more precise way to put people in line for service, we are standing around not sure who is going to wait on us. Not happy with repair. Gave me back vehicle without making sure issue was fixed, still have same problem, have to take back again. Wasting my valuable time! More

I took my car in for service and it was handled in a friendly & professional manner. Seemed to go out of their way to make me happy friendly & professional manner. Seemed to go out of their way to make me happy More

The service department could not have been better. I just had a small issue. The service advisor look at the problem. He grabs some parts and installed them and I was on my way in 15 minutes. I did not have had a small issue. The service advisor look at the problem. He grabs some parts and installed them and I was on my way in 15 minutes. I did not have an appointment Great customer service. More

Was in and out quick. Staff was great to work with and communicated everything honestly and fairly. They explained what needed to be done and followed through with their plan quickly. Would 100% recommend communicated everything honestly and fairly. They explained what needed to be done and followed through with their plan quickly. Would 100% recommend. More