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Sunset Ford - Service Center

St. Louis, MO

4.5
1,755 Reviews

1,755 Reviews of Sunset Ford - Service Center

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December 22, 2020

Everyone was so helpful and worked really hard on getting my vehicle back and running. I really appreciated all that had to be done to get completed. More

by masaucier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Sean Johns
Dec 23, 2020 -

Sunset Ford responded

We appreciate the 5-stars and kind words! Thank you for choosing Sunset Ford. We hope to see you here again!

December 20, 2020

Bob Edwards, was very pleasant and explained all work that was done to my car. When I came to pick up my car, he didn’t make wait and had me in and out fast. More

by tf.bunton
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 21, 2020 -

Sunset Ford responded

Thank you for the great review! Happy to hear that Bob was able to help. Our team is here for any future needs!

December 19, 2020

The people I dealt with were kind and courteous. They need a more precise way to put people in line for service, we are standing around not sure who is going to wait on us. Not happy with repair. Gave More

by StuartM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Sunset Ford responded

Hi Stuart, thank you for taking the time to share this. I am very sorry to hear about your experience and that you have to bring your vehicle back. Our team always does our best to fix this issue within one visit. We will do our best to expedite repairs. Also, I appreciate the feedback on the pickup process, my team and I will discuss some ideas to address that. I would be happy to discuss this further if you have any other thoughts to share, or if you need assistance coordinating a time to return, please feel free to reach out to me. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

December 18, 2020

I took my car in for service and it was handled in a friendly & professional manner. Seemed to go out of their way to make me happy More

by RMUR_HM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Dec 21, 2020 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was a pleasure having you here, and our team looks forward to seeing you again!

December 18, 2020

The service department could not have been better. I just had a small issue. The service advisor look at the problem. He grabs some parts and installed them and I was on my way in 15 minutes. I did not have More

by mikvo2256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Sunset Ford responded

It is wonderful to hear that our team provided you with the service you deserved and got you taken care of. Thank you for choosing Sunset Ford!

December 17, 2020

Was in and out quick. Staff was great to work with and communicated everything honestly and fairly. They explained what needed to be done and followed through with their plan quickly. Would 100% recommend More

by FSYOU2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Dec 18, 2020 -

Sunset Ford responded

Thank you so much for the 5-stars and recommendation! Our team enjoyed working with you, and we truly appreciate your business. We wish you all the best and look forward to your next visit.

December 17, 2020

Very prompt service. I was met at the entrance by an employee following all social distance protocols. Sean was polite and friendly. Sunset Ford took care of all the needs I had. I received a call in th More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns , Pandora Cheatham
Dec 18, 2020 -

Sunset Ford responded

Hi Jeff, thanks so much for sharing this with us! We are very lucky to have team members like Sean, and it's great to hear that your visit was top-notch. Thank you for choosing Sunset ford. We are here for any future needs!

December 16, 2020

Great customer service and workmanship. Took the time to show and explain what needed to be done. Happy with the service preformed on my car. More

by MSINAMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was such a pleasure working with you, and we appreciated the chance to earn your business. Our team is here for any future needs!

December 13, 2020

We had a lingering issue with our vehicle. The team at Sunset Ford including Tom Heutel, Justin Heutel, Lonnie Pope and Chris Schmelig did an outstanding professional job to make our vehicle reliable and More

by VGILLIAM02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Christopher Schmelig
Dec 14, 2020 -

Sunset Ford responded

Thank you so much for the outstanding review and kind words for our team! We are glad to hear that you had a top-notch experience and that our team could help you get safely back on the road. Let us know if there is anything more we can do for you!

December 13, 2020

I love coming to Sunset Ford to have my car serviced. Everyone is polite. The waiting room is extremely nice. I would highly recommend getting a vehicle serviced here. More

by JOANNDEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Dec 14, 2020 -

Sunset Ford responded

We appreciate the great rating and recommendation, Joann! It is great to hear that our team continues to provide you with the service you deserved, and we can't thank you enough for your business. We wish you all the best, and look forward to your next visit!

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