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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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November 27, 2020

Everyone was pleasant and helpful. All covid precautions were in place. I was kept inform of my car's progress through texting and phone call. More

by mdmonken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Dec 01, 2020 -

Sunset Ford responded

Thank you so much for the outstanding review! It was a pleasure working with you, and we look forward to your next visit.

November 26, 2020

Mike K. was very considerate, helpful, and knowledgeable about everything going on. A couple of hiccups were resolved without any issues. Very patient as well. More

by kurtsamuels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Dec 01, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

November 25, 2020

I dropped off my Edge for an oil change and tire rotation. The service writer told my it would be approximately 90 minutes before the service work would be completed. I got a call from him almost t More

by dandscasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
November 25, 2020

Very happy Brett helped me decide what work I wanted to get done. Then called when parts were in and scheduled. Very efficient and when work was done he delivered the car back to my house. More

by Bill mueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Sunset Ford responded

Thank you for your business. See you next time!

November 25, 2020

Friendly and fast thanks for the Last minute appointment and fast friendly service my car is driving and working like it’s new Brett is a true professional More

by NOBLES03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Sunset Ford responded

Thanks for the 5 stars and the feedback!

November 25, 2020

Thanks Mike Wilheit for setting me up with my new tires my vehicle drives so smooth now and they seem like such a great value the rebate is going to be nice More

by NOBLES03
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Dec 01, 2020 -

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 24, 2020

Service is always great. Lounge area was clean and had drinks available. Wait time was acceptable. Service advisor was very professional and friendly. Would recommend Sunset for your service needs. More

by stlfdi009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Nov 25, 2020 -

Sunset Ford responded

We're so glad our team could provide you with a great experience! We are here for any future needs.

November 24, 2020

Everyone is very courteous and friendly. I have taken my vehicle there the last two years when I moved here. I get the works oil change. I also get the emissions check done every year here. They always let More

by WOLFKATHY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Doug Bauer, Bob Edwards Jr., Sydney Smith
Nov 25, 2020 -

Sunset Ford responded

We love to hear this! Your recommendation means a lot to us.

November 24, 2020

Great people at the service desk Did a great job and they explained everything what was done to the cAr Excellent crew Thanks a lot More

by HARRYCHOMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Cronk, Doug Bauer, Jeremy Davis, Bin Fu
Nov 25, 2020 -

Sunset Ford responded

Thanks for the great review! We look forward to your next visit.

November 23, 2020

I was able to get right in when in KC I have to make an appointment then it still having to wait. The service advisor I had try’s to hard to be nice it doesn’t come across as sincere. More

by FBBOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Nov 23, 2020 -

Sunset Ford responded

We are disappointed to hear you did not have a 5 star visit with us. If your wait time was extensive, we certainly are sorry, we have had many employees absent unexpectedly lately due to the pandemic. We’d love to speak with you further to get more details about your visit and do what we can to turn things around. Please feel free to contact our General Manager of Fixed Operations, Justin Heutel, at 314-467-1120. Thank you!

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