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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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November 10, 2020

We just had tires replaced in the Service Department. The whole service staff is excellent and very helpful and kind. Our service advisor was Lonnie and she is wonderful! We highly recommend Sunset Ford More

by WILLIAMRUHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Doug Bauer
Nov 11, 2020 -

Sunset Ford responded

Thank you so much for your business and recommendation! We are happy to hear about your great visit and look forward to working with you in the future.

November 08, 2020

Love sunset ford service department.Service technicians are polite and professional!! They keep me up to date when my vehicle will need its next milestone for servicing!! More

by KEMASAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

November 08, 2020

Excellent service, which is the reason for buying a Ford Explorer from Sunset Ford Always good value, great employees, great customer service, and quality work More

by Steve K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Nov 09, 2020 -

Sunset Ford responded

Hi Steve, thank you for your feedback! We’re happy to hear about your great experience with our service department, and we look forward to helping you out in the future!

November 08, 2020

From day 1 of buying my truck, Cory my sales rep has been great to deal with. Recent I had my truck repaired in the bodyshop Jennifer and Jackie kept me informed on the progress. I have had the best service More

by DRIBAUDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Kelly, Jacqueline Daugherty
Nov 09, 2020 -

Sunset Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off. Thanks again for choosing us and we hope to see you again next time!

November 08, 2020

Sunset was great with my “Works” service on my Ranger. Worked with Sean an Justin on this visit. Both were very professional and courteous and saw to my needs. As well normally work with Lonnie but she wa More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Sean Johns
Nov 09, 2020 -

Sunset Ford responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford!

November 07, 2020

Brett is an asset for you guys. Thanks for the great service! Will be back for sure! Service shuttle dropped me off and picked me back up. Customer service is a priority of Sunset. More

by C03bra-jeremy_k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Garcia
Nov 09, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you, and we hope to see you here again!

November 06, 2020

Service completed in timely fashion. Dropped off nigjt before and completed early next morning. Pick up and check out was quick and easy. Went well. More

by ALLEN_LOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Nov 06, 2020 -

Sunset Ford responded

We really appreciate your feedback! We hope to see you here again!

November 06, 2020

Was a very good experience. All questions answered and great costumer service. I will bring my business to your establishment. Brett Mathis was great to deal with. More

by LARRYBRAYMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Sunset Ford responded

Thank you for your business. See you next time!

November 06, 2020

Excellent service. Accommodated our schedules. Chris Schmelig did a great job in the service department. The Service Writing Team was courteous and professional and friendly. Safe, clean environment. More

by VGILLIAM02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Christopher Schmelig, Doug Bauer, Bob Edwards Jr.
Nov 09, 2020 -

Sunset Ford responded

Thanks for the 5 stars and the feedback! It was wonderful working with you, and our team looks forward to your next visit.

November 03, 2020

Quality work, open discussion as to recommended maintenance and a reasonable wait time. Very courteous staff from start to finish. Clean customer waiting area and restrooms. More

by RICKS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Nov 04, 2020 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It is great to hear that Lonnie and our service team took care of you. We wish you all the best and appreciate your business. Our team is here for any future needs!

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