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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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October 28, 2020

Above and beyond my expectations. Thank you for the great hot coco.. I like looking at all the pictures while watching. The bathroom was very clean. My service was done early too and I could get to my appoin More

by tammcurr58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 29, 2020 -

Sunset Ford responded

We always encourage our team to go above and beyond for our customers, and we’re so happy they did just that! Thank you so much for sharing this with us and for your business. We wish you all the best!

October 23, 2020

25 words is not enough to explain all the issues. So I will summarize. Unattenative, rude, prolonged work, poor work. 1st time Ford, last time. More

by silentknight
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Oct 27, 2020 -

Sunset Ford responded

We are disappointed to see that you left with this experience, and we do apologize. Please know that at Sunset Ford, we aim to provide each customer with the top-notch service they deserve. Our General Manager, Pete Heutel, would like to speak with you to get some additional information and address any concerns. Please contact him at 314-467-1148 or at pheutel@sunsetford.com.

October 23, 2020

Working with Mike was truly an enjoyable experience. He went above and beyond to make sure that all of my concerns were addressed and honestly answered. More

by karenlburger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Oct 26, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you, and we hope to see you here again!

October 22, 2020

Mike Sensmeyer is awesome. I had a check engine light on and was told by another auto shop I would require two new turbos for my F-150. I called Mike and he recommended they take a look because it could ver More

by derekb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Sunset Ford responded

Thank you for sharing this with us! We are so happy to hear that Mike took care of you, and we appreciated that you gave our team the chance to earn your business. Thank you for choosing Sunset Ford. We will see you next time!

October 22, 2020

I have been a member at sunset Ford for many years. I enjoy being able to take my car to someone who everyone will expect to know the vehicle inside and out. The staff is friendly and knowledgeable and i More

by BEHRET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Oct 23, 2020 -

Sunset Ford responded

Thank you so much for sharing this with us! We truly appreciate your repeat business, and we always enjoy having you here with us. We look forward to helping you out in the future in any way we can.

October 22, 2020

Quick, courteous, took care of what I went in for in reasonable amt of time. Suggested other service needs, gave info and estimate but not pushy about getting it done. More

by RANDYCGENTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you. We hope to see you here again!

October 22, 2020

Great service. I couldn’t get my car in for 2 weeks for basic service but was able to drop it off and they had I back to me in a couple of days. I arrived late to pick up my car and they had closed. They o More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 23, 2020 -

Sunset Ford responded

Thank you for taking the time to leave us a review, Chris! We are happy to hear that you had a positive experience with our team, and we appreciate your business. Our team is here for any future needs, and we hope to see you again!

October 21, 2020

Service representative was friendly. I came in for an oil change and some questions. I left with several maintenance items being taken care of...all to my satisfaction. More

by Linda Malone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Oct 22, 2020 -

Sunset Ford responded

Thank you, Linda! We appreciate your business, and we are here for any future needs. Come back and see us!

October 21, 2020

He was very professional and kind through out my service department experience. I would definitely return to have more service work done. Thank you Bob More

by greatgrandam94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 22, 2020 -

Sunset Ford responded

Thank you for the review. We appreciate your business, and we look forward to working with you again!

October 17, 2020

This was a first for us with the mobile service vehicle. It was amazing and so simple! What a terrific service to be offering. Loves it and will continue to use this option. Thank you Sunset! And thank you More

by ZWICKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Galasso, Ashley Godfrey
Oct 19, 2020 -

Sunset Ford responded

Thank you for sharing this with us and for being one of our first mobile service users! We appreciate your business and look forward to working with you again.

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