1,754 Reviews of Sunset Ford - Service Center
To busy to handle a brake job I called on OCTOBER 3rd to set up an appointment at 430 on October 4th to have the front brakes changed out on my wife's Escape. I was informed at tha I called on OCTOBER 3rd to set up an appointment at 430 on October 4th to have the front brakes changed out on my wife's Escape. I was informed at that time that all appointments were booked but that is part of the quick lane service and no appointment was needed. Arrived a little before 430 and spoke to the advisor who then asked me if I was dropping it off for tommorow. I advised no I need the car and that is not an option. The brakes are squeaking and I need them changed out and cannot drop the car off. He then proceeded to tell me again that he can't do it tonight but I can drop it off for tomorrow and that he can't get to it tonight. ( They close at 6) I said well I guess I will go somewhere else. He smiled and said ok. This isn't the first time I have had problems with them able to do quick lane work before they close. Sunset ford get with the times every body works, every body needs their car and nobody likes sitting on the dealer one saturday. To sunset ford management ask your self how many people ( paying customers) get turned away just to take their money somewhere else. I will not be back to your St. Louis location for anything More
Customer service I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to Anita. She had a smile in her voice with a warm and friendly demeanor. She went above and beyond answering my questions without transferring my call to other departments. Thank you again Anita for the exceptional service you provided. Great service goes a long way and people like you will keep my business along with my friends and family! More
Warranty work with part being ordered. Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally tru Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally trust his information. More
Great salesman I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after lo I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after looking and finding a great deal I couldn't pass up, Dan was my salesman. He was extremely knowledgeable, friendly and helpful. He answered all my questions, didn't put any pressure on me to buy or make a quick decision. My overall buying experience was very pleasant, thank you Dan :) More
Service Dept Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the car, it was filthy. They claimed recouping wash it due to the drought. They missed a huge problem. They claimed the AC wasn't working but when I got in the car it was perfect. They got spotty when I brought the car back because it was dripping oil, oil they didn't clean. More
Great Customer Service I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to m I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to my needs and wants. Could not be more pleased. More
Saved the Day As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction alerts. After rudely being turned away by three Dave Sinclair dealerships - Lincoln/GMC/Ford - I desperately called Sunset Ford and spoke with Jen Hall who was a tremendous help and coupled with Mike Konorsmann, saved the day! I dropped my Ford vehicle off on Friday evening and it was ready for pick up the following afternoon, so I was able to leave town on Sunday morning as planned. Sunset Ford made it a priority to get my car in and serviced knowing that I lived out of town and I am so appreciative of their help and excellent customer service. Thank you! More
Casey is awesome Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste our time. He gave us a great car at a great deal. We would be glad to work with him again and tell our friends More
Lazy uneducated rude and dangerous employees I am very disappointed with the service i have received at Sunset Ford. I purchased my 2012 Ford Edge from thier used department in 2014. That was the I am very disappointed with the service i have received at Sunset Ford. I purchased my 2012 Ford Edge from thier used department in 2014. That was the last time ive had service the way it should be at a dealership. With my Edge i purchaed a 100,000 mile bumper to bumber warrenty. Unfortunately no car is perfect so i have been in numerous times for misc services. I can tell you this place certainly does not deserve a 5 star rating. Employees in the past have acted like i was an idiot when talking to them about issues with my car. They are lazy and take their sweet xxx time. I waited 2 hours to pick up my car after beeing called to come pick it up because it was done. Not to mention while i was waiting for my vehicle, one of the employees literally ran over an old man walking across the service department driveway and was taken to the hospital. Numourous times they told me that they couldnt fix things that were wrong. Seems like because i have a warrenty making most services free of charge that they avoid everything possible. I have delt with many of the employees and technitions there and only one i can say i respect and thats Ashely Matheis. Another prime example of their xxxxty service would be when my suspension was making a clicking noise. I was supposed to ride with a technician in my vehicle so he could get a better understanding of what was happing. Well they paged him 4 times over a 45 min span and searched the building for him to find him no where. It was a joke. Once again this place is terrible and does not deserve 5 stars. Go do your business some place else. More
Service Center Advisor Ashley Matheis was very helpful and professional, explaining exactly what was done to address my issue. She is a definite asset to Sunset Ford, and I Ashley Matheis was very helpful and professional, explaining exactly what was done to address my issue. She is a definite asset to Sunset Ford, and I would be happy to work with her in the future. More