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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

Sort by
September 24, 2022

Nice folks with efficient service and effective communication in a timely manner. We will return. More

by Buckeye
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Sep 26, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We wish you all the best, and we will see you next time!

September 23, 2022

Great service and work completed on time. Happy that my points covered the cost of the work More

by TJBECK_60657
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Sunset Ford responded

We appreciate your outstanding review and your business! Our team enjoyed having you here, and we hope to have the chance to work with you again. See you next time!

September 23, 2022

Everything was great. Everyone was very helpful. I was in and out very fast. Would recommend for sure More

by Rhagen8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Faith Jokerst
Report | Print
Sep 26, 2022 -

Sunset Ford responded

Thank you for the outstanding review and recommendation! Our team truly enjoyed working with you, and we appreciated the chance to work with you. Come back and see us again!

September 23, 2022

Danielle took great care of me! She stayed in contact with me also. Answered all my questions. More

by JANSCHALJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Sep 26, 2022 -

Sunset Ford responded

We appreciate the great review and your kind words! Our team enjoyed working with you, and we are here for any future needs!

September 22, 2022

I had to find a new dealer to take my car to and after calling a few and talking with Brett I felt good taking my car here. I was in the loop the whole time and when an issue came up (not Bretts fault lol More

by Mrswoensdregt@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We are so happy to hear that our team took great care of you, and we appreciate the chance to earn your business. Our team is here for any future needs, come back and see us!

September 21, 2022

They are reasonable and down to earth. The facilities are inviting as well as efficient. Communication is clean and prices are reasonable. Very consistent. More

by c.j.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Report | Print
Sep 21, 2022 -

Sunset Ford responded

We really appreciate you taking the time to share your feedback with us and your business! It was such a pleasure, and we will see you next time!

September 21, 2022

Took my Escape on for recall notice. Was completed in less than 90 minutes. Fantastic. I had allotted the entire day. Great. More

by shoosyq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ault
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Sep 22, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! We appreciate your business and are happy to hear that our team took care of you. Come back and see us!

September 21, 2022

Service was incredibly slow. The quote was nearly 100% wrong. Responsive from the entire service department was lacking. More

by rfsolomon77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2022 -

Sunset Ford responded

Thank you for providing feedback on your experience. We do apologize for the delay and any frustration you’ve experienced. We sincerely appreciate the feedback and will discuss with our team to improve going forward. Our team hopes to have the chance to earn your business again. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

September 21, 2022

Jon Fletcher is the best. Their phone operators aren’t the best. This is all ok More

by GDEARING27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Sep 22, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed having you here, and we wish you all the best. See you next time!

September 21, 2022

Mike was on his 'A' game. Had everything I needed ready. Was able to explain the services and got me back in my rather quickly considering. Nice Job Mike and Sunset Ford. More

by KENNY.LOEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ahlf
Report | Print
Sep 22, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team enjoyed working with you, and we are happy to hear they took great care of you. We wish you all the best and hope to see you again!

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