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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews
Call Service Center (314) 843-4431

1,756 Reviews of Sunset Ford - Service Center

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September 21, 2022

Service was incredibly slow. The quote was nearly 100% wrong. Responsive from the entire service department was lacking. More

by rfsolomon77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2022 -

Sunset Ford responded

Thank you for providing feedback on your experience. We do apologize for the delay and any frustration you’ve experienced. We sincerely appreciate the feedback and will discuss with our team to improve going forward. Our team hopes to have the chance to earn your business again. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

September 21, 2022

Jon Fletcher is the best. Their phone operators aren’t the best. This is all ok More

by GDEARING27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Sep 22, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed having you here, and we wish you all the best. See you next time!

September 21, 2022

Mike was on his 'A' game. Had everything I needed ready. Was able to explain the services and got me back in my rather quickly considering. Nice Job Mike and Sunset Ford. More

by KENNY.LOEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ahlf
Report | Print
Sep 22, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team enjoyed working with you, and we are happy to hear they took great care of you. We wish you all the best and hope to see you again!

September 19, 2022

Service manager , Justin is not customer friendly. Doesn’t allow customer to talk but interrupts, threatens, and did not resolve issue. He assumes I know part numbers that Ford employees only have a More

by Mamasue2002@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Heutel
Report | Print
Sep 19, 2022 -

Sunset Ford responded

Susan, we have received your review. Sorry to be defensive, but I will not be screamed at, talked to disrespectfully, and nor will my staff. Regarding the extra key fob, Sunset Ford has already provided you a $114.00 discount off the $189.00 key fob last week on your 2022 Expedition as customer goodwill even though the vehicle was not purchased here. You were happy with that resolution until you found out you needed a key insert for an additional $64.95 to complete the key fob. I provided your husband an extra key insert we had in stock at no charge in order to complete the key fob to click on your key ring, he was content with that. Regardless, the missing key is of no fault of Sunset Ford, therefore there will be no additional customer assistance on this matter. Please see your selling dealer for further assistance to provide you an additional key. Sincerely, Justin Heutel. General Manager of Fixed Operations and Owner. 314-467-1120

Sep 21, 2022 -

Mamasue2002@gmail.com responded

Justin Heutel has omitted some of the chronology of this issue to justify his position. He even INFORMED me he was the owner of Sunset Ford to try to establish his credibility in customer service. He is rude, does not listen to customers. As an owner, he should stay in his office and hire someone else to be the service manager so he doesn’t loose his dealership. Justin omitted critical information that occurred with the interim service manager before he took the position. I clearly can understand why the former service manager “quit “. It would be impossible to work for or with Mr Heutel

September 19, 2022

Very good service and the work was done on time as promised. Service adviser kept us informed on progress. More

by BVENDT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was such a pleasure working with you, and our team hopes to have the chance to see you again!

September 18, 2022

Fantastic as always. Everyone was helpful and got me out the same day for my maintenance needs. More

by Niffer Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team wishes you many happy miles, and we hope to see you again!

September 18, 2022

Very impressed that my car was able to get fixed in one day. All of the staff professional and friendly More

by karengraham0502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Jon Fletcher
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Sep 19, 2022 -

Sunset Ford responded

Thank you so much for the great review and your business, Our team enjoyed working with you, and we wish you all the best. See you next time!

September 17, 2022

They seem to hire excellent people. I appreciate the fact that they take me home and then pick me up at no cost. More

by merrickcheryl3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy who took me home and picked me up.
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Sep 17, 2022 -

merrickcheryl3 responded

I appreciate the friendliness and professionalism of the employees.

Sep 19, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was truly a pleasure working with you, and our team wishes you all the best. Come back and see us!

September 15, 2022

It was a good experience the salesman Chad did everything that he said he would definitely be a repeat customer More

by kellybowling192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen
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Sep 16, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team enjoyed working with you, and we hope to see you again.

September 15, 2022

Wonderful service. Husband’s brakes and oil change were completed the same day and everyone was very friendly. Love Sunset Ford! More

by Niffer Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! It was wonderful working with you, and we can't thank you enough for your business!

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