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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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September 01, 2022

I always come to Sunset Ford because that’s where I bought my car and I feel more comfortable than just going to a smaller station More

by alibobo1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Sep 02, 2022 -

Sunset Ford responded

Thank you for the 5-star review! We appreciate the positive feedback on your experience with us. We look forward to your next visit!

August 31, 2022

Service was excellent and done in a timely fashion. The service advisor was polite and knowledgeable. More

by RALPHMARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacky Elliott, Jon Fletcher
Sep 01, 2022 -

Sunset Ford responded

Thank you so much for sharing this! Our team is here for any future needs, and we hope to see you again!

August 30, 2022

I'm 67 and have dealt with Sunset Ford since I was driving at the age of 16. Started driving my grandfather's 1954 Ford Crestliner. More

by A_STENGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan
Sep 01, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team always enjoys working with you and appreciate your loyalty. We wish you all the best. See you next time!

August 28, 2022

Very busy location. If you don’t have an appointment, they are rude. If you do have an appointment, you still wait 2 hours. More

by tracyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
August 27, 2022

As usual good experience getting car serviced. Oil change, 2 new tires and some other work. Done in a timely manner while I waited. Everyone very courteous and seemed knowledgeable. More

by maryscheid5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan Thomas
Aug 29, 2022 -

Sunset Ford responded

We appreciate the great review and your kind words! Our team wishes you all the best, and we hope to have the chance to work with you!

August 27, 2022

It was by far my worst experience ever. I actually traded my car in and took a huge loos just to put an end to this entire headache. My car was left sitting at Sunset Ford for 3 months. I c More

by Nikkidevinw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary McWilliams
Sep 30, 2022 -

Sunset Ford responded

Thank you for taking the time to share your experience with us. Please know that we strive to provide our customers with the 5-star service they deserve, and we are very sorry to hear about your less-than-outstanding experience. This is not the feeling we want for any customer. If you would like to discuss your situation further, please reach out to me at your convenience. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

August 27, 2022

Service was good. Getting to the correct person to set up an oil change appointment was not so easy. Had to call several times to get to the correct person. Disappoi More

by CCJBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Aug 29, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share your experience with us. Our team hopes to have the chance to earn your business again in the future!

August 26, 2022

Great service ready when promised friendly service manager technician found the issue very happy with the dealership More

by fnelson76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was such a pleasure working with you, and we wish you all the best.

August 25, 2022

Worst service I have ever gotten. Been coming to sunset for about 30 years. That’s done now. My truck is more screwed up now then when I brought it in. 14 months of getting jerked aro More

by Blankbuiltracing
Customer Service
Recommend Dealer
No
Employees Worked With
Neal Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards. He lied to me and didn’t do his job. I guess that’s why sunset fired him.
Aug 25, 2022 -

Sunset Ford responded

Thank you for reaching out. I would like to know more about what happened and see how I can help. Please feel free to reach out. Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

August 25, 2022

They got me in quick since my dad was in hospital! Great service and quickly done. More

by Cardkim444
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Aug 26, 2022 -

Sunset Ford responded

Thank you for sharing this with us! We are happy to hear that our team took care of you, and we wish you and your dad all the best. We are here for any future needs!

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