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1,755 Reviews of Sunset Ford - Service Center
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August 20, 2022
I had my 2022 f250 in for an oil change. They Keep you on hold forever then Send you to voicemail. I had to keep calling back. They charged my credit card twice for the oil change John would They Keep you on hold forever then Send you to voicemail. I had to keep calling back. They charged my credit card twice for the oil change John wouldn’t believe that it went through the first time so I had to enter it in again. Been a few days I guess I will do a chargeback. They care and call more times about the survey than they do about the vehicle John was too busy to take my call, they were laughing in the background and someone else kept setting phone down and asking him the questions I had. She didn’t know what was going on. Called back the next day about the double charge and he was off work. No one else could help me said I had to wait for him. I told the person that called about the survey my problems and they dust wanted a 5 star rating. There service Dept is getting to be like there sales department. More
by RIGGSDIGGSLLC
Verified CustomerEmployees Worked With
Not sure which John he didn’t give me his last name didn’t catch the girls name
August 20, 2022
Towed my work vehicle off for service. I was informed that my vehicle had a recall for one issue and asked to have it looked through to ensure everything was in proper working order. Will I was informed that my vehicle had a recall for one issue and asked to have it looked through to ensure everything was in proper working order. Will need to drop of vehicle for some further service as front suspension has some items that need to address but everything they completed was done well. More
by Khirenovations
Employees Worked With
Jon Fletcher
August 19, 2022
Went in for an oil change and they checked all my fluids and topped them off, but they never checked my tire pressure which is suppose to be part of the service. I know this because two of my tires were d and topped them off, but they never checked my tire pressure which is suppose to be part of the service. I know this because two of my tires were down and I was expecting them to be filled back up but they we not. Received a phone survey and they said the records indicated they did work on my tires. What’s the deal that you don’t offer free car washes anymore. I like how prices go up but the service goes down. Over a year ago I received notice about a recall and I was finally notified that I can make an appointment, but the appointment has to be six months from now. More
by david_g_mueller
Employees Worked With
Jon Fletcher
August 18, 2022
Sunset Ford always does everything they can to make the service process as easy as it can be. service process as easy as it can be. More
by ZGRADT
Employees Worked With
August 15, 2022
The new customer waiting room is very nice. With some free stuff too! Xcx ghj With some free stuff too! Xcx ghj More
by GROB102
Employees Worked With
August 15, 2022
Outstanding service as always. Never an problems and always dealing with professional and knowledgeable people. Never an problems and always dealing with professional and knowledgeable people. More
by xmastide0
August 14, 2022
I found the service very good and the people very interested in my questions and interested in doing a good job interested in my questions and interested in doing a good job More
by PAPPYO
August 12, 2022
I needed a simple fix on a classic vehicle I own. There were factory lock nuts on the wheels of a car I had purchased from a private party. I was in a time crunch, and they had the wheel keys in th There were factory lock nuts on the wheels of a car I had purchased from a private party. I was in a time crunch, and they had the wheel keys in their stock to relive them. Very friendly, very understanding, and very fast considering the line of cars that were lined up for service in front of me. Waiting room was quite comfortable: One of the best customer service experiences I’ve had. Great work! More
by JESSEPLAN
Employees Worked With
Gary McWilliams
