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Sunset Ford - Service Center

St. Louis, MO

4.5
1,755 Reviews

1,755 Reviews of Sunset Ford - Service Center

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August 12, 2022

Great customer service. I was pleasantly surprised at how efficient the service department ran. Plus everyone I dealt with was pleasant. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk his name
Aug 15, 2022 -

Sunset Ford responded

Thank you so much, Sandy! We hope to see you again!

August 11, 2022

Horrible service, no communications, they broke off my armrest while working on my motorhome and never returned numerous calls and complaints just another $ 500 dollars out of my pocket. . My catalytic c More

by JZMANN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary McWilliams
Aug 22, 2022 -

Sunset Ford responded

We are very sorry to hear this. Our team has been doing their best to inform our guests of the constant theft we have been experiencing, along with signage we have posted up throughout the service department. We never want to see any of our customers experience theft to their vehicle, but it is something beyond our control and why we advise to keep vehicles safe at home with you until we are absolutely ready to work on it. Either way, we feel terrible for your situation and apologize for what you have experienced. And for the record, the service manager did resign, so I apologize he did not give you a call, but that would be why. If you want to discuss this further, please contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

August 10, 2022

The tech who worked on my car did an amazing job. Best tech there. I recommend a raise. Brett is the best advisor at sunset. Definitely has the best hair of all the advisors!! Keep up the good work a More

by BERNALANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Bernal
Aug 15, 2022 -

Sunset Ford responded

Thank you for the great review and recommendation! Come back and see us!

August 08, 2022

Buy my Ford’s from Sunset Ford and get all of my maintenance done there, too. Best Ford Dealership in my area! More

by JOECOLLINS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Aug 08, 2022 -

Sunset Ford responded

Thank you so much! We always enjoy working with you, and we will see you next time!

August 08, 2022

I've been using Sunset Ford service for eight years now and have always had very good service More

by angelahawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas,Conan
Aug 10, 2022 -

Sunset Ford responded

Thank you for taking the time to share this! We always enjoy working with you and look forward to your next visit!

August 07, 2022

They did a great job of getting our vehicle repaired and back on the road. More

by bruce.naes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Aug 08, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! It was wonderful working with you, and our team hopes to see you again!

August 07, 2022

Always friendly staff, clean and efficient check in process. Convenient location and easily accessible. Highly recommend! More

by rungematt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Aug 08, 2022 -

Sunset Ford responded

Thank you for the great review and recommendation! Come back and see us!

August 07, 2022

Everything was performed as Danielle said it would and the cost was exactly what she had said. Work done on time, More

by RPAGE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Aug 08, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team enjoyed working with you, and we will see you next time!

August 05, 2022

They were very helpful and got my vehicle done in the time they said they would. More

by BHEIMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan Thomas
Aug 08, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Come back and see us!

August 04, 2022

I was given an appointment to have my granddaughter’s car checked out before she left for University and that is what was done. We picked it up the second day. It was gone over pretty thoroughly. I was happy More

by SANDSTAR5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Aug 08, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share your experience with us. We appreciated the chance to work with you, and we wish your granddaughter all the best at school. Our team is here for any future needs!

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