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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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July 22, 2022

Receptionist was very polite and inviting! Staff were also helpful!! I made an appointment for emission!! More

by spmorse68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Sunset Ford responded

We appreciate the great review! Our team is here for any future needs. See you next time!

July 21, 2022

They are always very friendly and explain everything in detail both on the service and sales side More

by RANDY.JOKERST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Sunset Ford responded

Thank you so much for the great review, Randy! Our team appreciates your business, and we wish you all the best. See you next time!

July 21, 2022

Always deal with Brett and he is the best around , gets our cars fixed and always shoots straight with us !! More

by Scottnulsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team enjoyed working with you, and we hope to see you again. Thank you!

July 18, 2022

Pleasure working with John my advisor he kept letting me know what was happening every step of the repair More

by mark.mcguire1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Jul 18, 2022 -

mark.mcguire1960 responded

I only use this dealership for Ford repair on our fleet vehicles

Jul 20, 2022 -

Sunset Ford responded

Thank you for the great review! It is a pleasure working with you, and we look forward to your next visit!

Jul 20, 2022 -

mark.mcguire1960 responded

You are welcome it's been a real pleasure working with you

July 18, 2022

Svc Dept reset computer before extracting emissions data so had to put another hundred miles on car before enough data could be obtained which required another trip to dealer which will be another day lost More

by shoosyq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ahlf
Jul 26, 2022 -

Sunset Ford responded

We appreciate you reaching out and providing us feedback. I apologize for the multiple trips, but do not have the details to know what might have led to the specific circumstances. We assure you this is not the experience we want any customer to leave with. To discuss this further, please contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

July 17, 2022

Great service! It was a long wait, 3 weeks until they could work on my vehicle. My vehicle was not drivable, so the delay was not ideal but they got it in as soon a More

by DanielleB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ahlf
Jul 18, 2022 -

Sunset Ford responded

Thank you so much for your business! It was a pleasure having you here, and we hope to see you again!

July 17, 2022

The service writer was top notch and stayed on top of my needs until everything was resilvedy More

by DLARUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed working with you, and we are here for any future needs!

July 17, 2022

Brett Mathis is superb at what he does. He is very attentive and is clarity in explaining everything is awesome. He is a true asset. More

by LSIDBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith, Chris Davinroy, Faith Jokerst
Jul 18, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate your business, and we look forward to seeing you again!

July 16, 2022

I needed an inspection, Brett helped me get it done in record time, all with a smile on his face. More

by MJLUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Sunset Ford responded

Thank you for your business! Our team is here for any future needs.

July 16, 2022

Fourth time that we have brought this car in for the same thing. Communication this time was better than the other times. Let’s hope this works this time. More

by MSCHULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Jul 18, 2022 -

Sunset Ford responded

We appreciate your business, and we can't thank you enough for the chance to work with you again. Our team is here for any future needs!

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