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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews
Call Service Center (314) 843-4431

1,759 Reviews of Sunset Ford - Service Center

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July 17, 2022

Brett Mathis is superb at what he does. He is very attentive and is clarity in explaining everything is awesome. He is a true asset. More

by LSIDBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith, Chris Davinroy, Faith Jokerst
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Jul 18, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate your business, and we look forward to seeing you again!

July 16, 2022

I needed an inspection, Brett helped me get it done in record time, all with a smile on his face. More

by MJLUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Sunset Ford responded

Thank you for your business! Our team is here for any future needs.

July 16, 2022

Fourth time that we have brought this car in for the same thing. Communication this time was better than the other times. Let’s hope this works this time. More

by MSCHULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
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Jul 18, 2022 -

Sunset Ford responded

We appreciate your business, and we can't thank you enough for the chance to work with you again. Our team is here for any future needs!

July 15, 2022

Everytime we come in for service we are there for 3 hours. Very Poor service More

by GLAMGRAM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher, Gary McWilliams
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Jul 26, 2022 -

Sunset Ford responded

Thank you for passing this on and we apologize for your wait time with us. We are doing what we can to hire staff and repair vehicles the same day. If you would like to discuss this further, please reach out to me at your earliest convenience. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

July 15, 2022

Car almost out of warranty with a very minor problem. One dealership blew me off. Sunset opened a ticket and protected my warranty until they could get in. Very proffesional! More

by Dcain01
Customer Service
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
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Jul 18, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team appreciates your business, and we are here for any future needs!

July 14, 2022

Clean friendly keep you up-to-date with the service that it’s being done on your vehicle up to the time that it’s completed More

by Bobsanders68
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
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Jul 14, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team wishes you all the best, and we hope to see you again!

July 14, 2022

Recall service appt - Gary McWilliams, my Tech, was awesome. He was courteous and knowledgeable. Next time I need service I will request Gary as my tech More

by K98
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
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Jul 18, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was such a pleasure working with you, and our team wishes you all the best. See you next time!

July 14, 2022

Prompt reception. Explanation of service that would benefit my car. Friendly staff. Car was ready when promised. More

by BELLE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan Thomas
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Jul 18, 2022 -

Sunset Ford responded

Thank you for the great review! Our team enjoyed working with you, and we are here for any future needs!

July 14, 2022

Convenient- Friendly- clean- Professional- through- I have run out of words sorry. But that’s it. More

by PHILSOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name - receptionist at service dept, Jon Fletcher
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Jul 18, 2022 -

Sunset Ford responded

Thank you for the outstanding review! Our team wishes you all the best, and we will see you next time!

July 13, 2022

The service people always try & take care of me. I even have a shuttle service to take me home if I don’t want to wait. More

by Carole WheelerBorowiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. Our team enjoyed working with you, and we wish you all the best. See you next time!

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