Sunset Ford - Service Center

All went well. Everything was completed on time. I bought my last two cars at Sunset Ford Everything was completed on time. I bought my last two cars at Sunset Ford More

I like the ideal I was not pushed and know I have a problem with it and there getting on it to find out what's going on with my car problem with it and there getting on it to find out what's going on with my car More

Jennifer called me and said she was going through paperwork and found I had a work order. She said she would order the parts and I said I would be off in three weeks and she said she would try to get paperwork and found I had a work order. She said she would order the parts and I said I would be off in three weeks and she said she would try to get the parts in. She called Friday afternoon and said the parts came in and she would be able to work my car in Tuesday or Wednesday next week when I was off and I said great.Jennifer said she would have the work order written up that when I bring the car up tell the advisor she had it written up. I said I also need a oil change and she said she would add it to the work order. And she told me you have a shuttle . I brought my car in Monday afternoon and talk to advisor Danielle and told her that I had a work order and she said I was due for my maintenance service so she added that to the work order and she put my name on the list for the shuttle. She was so nice. Tuesday morning I received a call from Danielle that my car was done. You have a great team you should be proud they did a great job More

As always went up for my 5000 mile oil change and vehicle check. In and out in less than an hour and a half. People very pleasant and friendly to deal with. Another pleasant experience. check. In and out in less than an hour and a half. People very pleasant and friendly to deal with. Another pleasant experience. More

Good quick service and fast friendly service department. Answered all our questions and didn’t try to up sell any service we didn’t need Answered all our questions and didn’t try to up sell any service we didn’t need More

In the additional tech comments section, the tech wrote “getting dirty”. Could you clarify. The only yellow box checked was the air filter. If that’s getting dirty, then change it. “getting dirty”. Could you clarify. The only yellow box checked was the air filter. If that’s getting dirty, then change it. More

Great service as usual from everyone involved with my visit. Thank you again for everything visit. Thank you again for everything More

Sunset Ford service and repair center has friendly, professional and informed customer service representatives. My service rep, Jon, informed of the possible wait days due to chain supply, high volume professional and informed customer service representatives. My service rep, Jon, informed of the possible wait days due to chain supply, high volume requests and labor shortages. However, I did get my Escape back sooner than expected. I was very appreciative of the simplicity of check-in and his knowledge of a possible recall on my issue and extended warranty coverage. The big Thank you to Jon and Sunset Ford! More

Sunset Ford was able to work my vehicle in earlier than anticipated so I got it back soon. anticipated so I got it back soon. More

Bret was able to get me taken care of quickly and without any issues. Word. any issues. Word. More