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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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June 25, 2022

Have always been satisfied with the work performed by Sunset Ford, it's always up to Ford Standards. Have Bought three vehicles here. More

by amilojevich
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 27, 2022 -

Sunset Ford responded

Thank you so much! it is always a pleasure working with you, and we will see you next time!

June 25, 2022

Brett in Service is always so very helpful! I bought my car, have it serviced there and if cars EVER come in, will probably buy there again someday. Real close to work too. Their shuttle peo More

by MJLUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Conover
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. Our team appreciates your business, and we hope to have you back again!

June 24, 2022

All the staff are very friendly and the service was good. We would recommend Sunset Ford to others. More

by JERRYBRAVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 27, 2022 -

Sunset Ford responded

Thank you so much for the great review and recommendation! Our team enjoyed the opportunity to work with you, and we hope to see you again!

June 24, 2022

The person in charge of my vehicle was very informative and kept me up to date on the repairs. More

by markcol51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford responded

We appreciate the review and your business. Our team is here for any future needs!

June 23, 2022

Had my car towed in for service, unfortunately it took over a week to be serviced. This is a daily driver so it was a little challenging. The service department was very good about keeping up updated. More

by JWINKLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and our team is here for any future needs!

June 23, 2022

They charged my for a wheel alignment but will not provide the report. Service told me they needed to get report from accounting but never sent. They quit responding to my emails. I can’t understand More

by Ford7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary McWilliams
Jun 25, 2022 -

Sunset Ford responded

Thank you for reaching out, and I am sorry that happened. We do have quite a bit of new staff, but normally they are equipped to provide you that information. If you have not received the information yet you were looking for, please feel free to reach out to me directly and I can help. Thank you, Justin Heutel, Fixed Operations Director, 314-467-1120 or jtheutel@sunsetford.com

June 23, 2022

On time. Good communications and explanations. Met expectations. Pleasant waiting room. Vehicle was clean when returned. More

by DAN.10MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ahlf , Brant Watson, Jon Fletcher
Jun 27, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us and for choosing Sunset Ford! We appreciate your business, and we will see you next time!

June 23, 2022

I have been coming to sunset for many years and service has always been good. More

by 5jeanette.lawrence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoys working for you, and we look forward to having you back again!

June 22, 2022

The staff is very friendly, helpful and knowledgeable. Jon Fletcher was very helpful when we dropped the car off and Neal Watson was helpful when we picked the car up, More

by dsisson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Jun 23, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us and for choosing Sunset Ford! It was a pleasure working with you, and our team is here for any future needs!

June 22, 2022

Service appointment was started in a timely manner. I was kept informed on the progress and the work was completed successfully. More

by rdiamond02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 23, 2022 -

Sunset Ford responded

We appreciate your business, and our team hopes to work with you again!

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