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Sunset Ford - Service Center

St. Louis, MO

4.4
1,758 Reviews

1,758 Reviews of Sunset Ford - Service Center

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May 26, 2022

I will not go back to this dealer customer service is terrible. Will not recommend to anyone. More

by Washy8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
May 26, 2022

They did the work as requested, no issues, professional. The process of dropping off the vehicle, very nice. More

by mcmeadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
May 27, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we hope to see you again!

May 26, 2022

Job was done professional. Paperwork messed up! Answers was sketchy when asked about mistakes in rating my battery. Had to press issue and still don’t think I have the right More

by DETECTRJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
May 25, 2022

The personal attention Neal provided to get parts, line up my appointment and follow up with me is why I return. More

by BILL.GEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we hope to have the chance to see you again!

May 25, 2022

Quickly handled my request gave update on what maintenance required. They were up to date on.my car history . More

by Davidheick.gm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer, Gary McWilliams
May 26, 2022 -

Sunset Ford responded

We appreciate the great review and your business. Our team enjoyed having you here. Come back and see us!

May 25, 2022

They are very polite and helpful in treating the customer the way they should be treated. More

by nickwanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer, Gary McWilliams
May 26, 2022 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and we will see you next time!

May 25, 2022

Excellent knowledgeable staff that knew what they were doing was very pleased with the entire service experience More

by INSOLENT_JESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Antonio Bernal
May 26, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team wishes you all the best. Come back and see us!

May 24, 2022

waiting room was nice, service charge was reasonable and staff was friendly. what else do you need me to type. More

by RTAYLOR92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
May 25, 2022 -

Sunset Ford responded

Thank you for the fantastic review! Our team appreciates your business, and we wish you all the best!

May 24, 2022

Neal and the service team were great. They overcame some hurdles and made our experience. More

by redwingsonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Sunset Ford responded

We appreciate your business, and we can't thank you enough for the great feedback on your visit. Our team wishes you many happy miles, come back and see us!

May 21, 2022

Not having the staff to answer calls, was on hold for 5 minutes every time I called More

by DLANDERSON72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conon Thomas, 4.8 star. Didn’t know how to dial out for long distance numbers, Gary McWilliams
May 23, 2022 -

Sunset Ford responded

Thank you for the feedback on your visit. Our team hopes to have the chance to earn your business again.

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