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Sunset Ford - Service Center

St. Louis, MO

4.4
1,758 Reviews

1,758 Reviews of Sunset Ford - Service Center

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May 20, 2022

Everyone I talked to was very nice and more than willing to answer any questions and help you out. More

by RON.MUELLER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Sunset Ford responded

Thank you so much for the great review. It was a pleasure working with you, and our team hopes to see you again!

May 20, 2022

I was greeted as I walked in and was told I would be out in an hour. I was there less than an hour. The service man was courteous and friendly. I couldn’t ask for more. I really like taking my Ford to Sun More

by Richferrario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
May 23, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

May 19, 2022

Shorted me 2 quarts of oil, put in 13 qts instead of 15 and put 10W30 when service writer, Gary McWilliams was told that I wanted 15W40. More

by LLewellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary McWilliams
May 18, 2022

Dropped my vehicle off because my window was stuck open when they said it would be a couple days. Over 1 week passed and nobody called to update me, and didn't seem to care about my situation. More

by NeekEmkom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

Great service. Took care of my flat tire in a short period of time. Appreciate Brett Mathis being there for me. More

by oldcouple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Sunset Ford responded

Our team appreciates your business, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford!

May 16, 2022

Great service. They were able to help me with a rental while my vehicle was being repaired. More

by RTWWV8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. It was a pleasure working with you, and our team wishes you all the best. See you next time!

May 16, 2022

The staff here is awesome! I have my vehicle serviced here routinely, I experienced only one subpar check but that was remedied by the manager. I feel like this is my home base More

by ctmrimike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Lambert
May 17, 2022 -

Sunset Ford responded

Thank you so much for the great review and kind words. It was such a pleasure having you here, and our team wishes you all the best. We appreciate your business, and we hope to see you again!

May 15, 2022

I have always been treated with respect and honest answers to questions. Over the years Sunset Ford has earned my trust and I will continue to be a loyal customer for sales and service. More

by P-GOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Jon Fletcher
May 16, 2022 -

Sunset Ford responded

Thank you for your business. It is always a pleasure working with you, and we look forward to your next visit!

May 14, 2022

L Service was fine people were friendly and courteous however car was to be ready by 1 PM and at 3:30 PM I had to call to see if it was finished More

by bomaw4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver was a gem5 star, Doug Bauer, Gary McWilliams
May 16, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. It was a pleasure working with you, and we hope to have the chance to earn your business again.

May 14, 2022

Came in for an oil change everyone was nice Pleasant and confident My oil change was done on time and I was on my way. My service advisor was nice I forgot his name. More

by STLMOO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
May 16, 2022 -

Sunset Ford responded

Thank you for the great review and your business. Our team is here for any future needs, and we hope to see you again!

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