Sunset Ford - Service Center

This service center use to be top notch. Appointments were easy to come by and you were usually in and out very quickly. Something has happened, it is nearly impossible to get a service a Appointments were easy to come by and you were usually in and out very quickly. Something has happened, it is nearly impossible to get a service appointment and when you do it seems the left hand isn’t communicating with the right hand. Whatever the issue is I hope you get it figured out as. I would prefer to not have to seek out a new repair facility. More

I made an appointment over a month ago. When I got to the place to check in, I was over 35 minutes early. I had to wait 45 minutes standing in line at the counter with two people before me When I got to the place to check in, I was over 35 minutes early. I had to wait 45 minutes standing in line at the counter with two people before me before I was ever checked in. When I called in to schedule the appointment, I told him what I needed to have done and they gave me a price of what it should cost. When I was talking to the person at the counter, they said one of the items was not included and it was going to cost me extra. I told him the person I spoke to said what the price should be for everything and he said they don't know what items are included in the service and not. There were other people behind me that came in to have service done and two of the people said they would just come back another day in time. I was told I had to schedule an appointment for an oil change but there were people that were coming in and said you can be in a first come first serve. More

Could not be more disappointing. In accurate information, different information from different people. I could not be more disappointed and will not ever go back to your facility. W In accurate information, different information from different people. I could not be more disappointed and will not ever go back to your facility. We had two different issues with two different vehicles both of the same outcomes, terrible More

The service at that dealership was extremely helpful and nice. The waiting room was very clean and well kept. nice. The waiting room was very clean and well kept. More

Everything went as planed. Quick service.Courtesy and explained everything to let you know what going on with your vehicle. Quick service.Courtesy and explained everything to let you know what going on with your vehicle. More

Always friendly, polite, professional, and efficient, for 11 years. I am very grateful and blessed. 11 years. I am very grateful and blessed. More

Excellent hospitality! Friendly advisors. Shuttle service fast and pleasant! Clean waiting area. However; i think bottled water should be a courtesy (just like the coffee) Friendly advisors. Shuttle service fast and pleasant! Clean waiting area. However; i think bottled water should be a courtesy (just like the coffee) instead of having to purchase from the vending machine. More

Brought my truck in for warranty only work and was stuck with a $650 bill. What is the sense of buying an extended warranty if the dealer is not going to work with you to solve problems. All they did was ch with a $650 bill. What is the sense of buying an extended warranty if the dealer is not going to work with you to solve problems. All they did was check a few of the items in question and charged $165 for looking at each item in question. They charged me for a manual regeneration and the truck went in to regen the next day. I’m not sure that the service was even done. All in all I am completely disappointed with sunset ford. After spending $650 for basically nothing they didn’t even have the courtesy to wash my truck. More

Bret took care of me and my vehicle was done on time as promised. Thanks promised. Thanks More

Slow getting started on my broken car because of backordered parts. They wouldn't get me into a vehicle to drive until I called Ford. The dealer finished strong though. They finally got me a lease c backordered parts. They wouldn't get me into a vehicle to drive until I called Ford. The dealer finished strong though. They finally got me a lease car and my personal vehicle got repaired to perfection. Thanks to those who helped in bringing the issue to a successful conclusion. More