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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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April 22, 2022

Brought my truck in for warranty only work and was stuck with a $650 bill. What is the sense of buying an extended warranty if the dealer is not going to work with you to solve problems. All they did was ch More

by snelson13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Apr 26, 2022 -

Sunset Ford responded

Thank you for taking the time to bring this to our attention. We strive to be open and transparent with our pricing, and our team works diligently to keep our customers updated throughout the service visit to ensure there are no surprises at the end. There are many complexities with warranties, whether it be their guidelines of repair or process for diagnosis and payment, ultimately we go to the warranty holder for approval for work needing to be done. If you would like to discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 22, 2022

Bret took care of me and my vehicle was done on time as promised. Thanks More

by larryb38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was wonderful working with you, and our team is here for any future needs.

April 22, 2022

Slow getting started on my broken car because of backordered parts. They wouldn't get me into a vehicle to drive until I called Ford. The dealer finished strong though. They finally got me a lease c More

by n2elmo
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealership needs more empathy. I didn't cause the vehicle to become disabled
Apr 25, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. Our team appreciated the chance to earn your business, and we are here for any future needs. We hope to have the chance to work with you again.

April 22, 2022

They went over and above to help me out with an unexpected flat tire replaced while we were on our cross country vacation. More

by Kshonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg or Craig in the garage area who actually did the work. Excellent workmanship.
Apr 25, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team was happy to help, and we hope you had a great rest of your trip!

April 19, 2022

Service department at Sunset Ford has never failed to meet my expectations. I choose this dealership exclusively for my service needs. More

by JOSHUA.BASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Sunset Ford responded

We appreciate the great rating! Our service team always enjoys working with you, and we wish you all the best. Come back and see us again!

April 19, 2022

Satisfied that service was performed correctly on first visit and all costs covered by extended warranty More

by JDUNHAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Sunset Ford responded

Thank you so much for the great review and your business. We will see you next time!

April 16, 2022

Service department was great, as always. They go above and beyond and provide great service. Thank you! More

by ZGRADT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Apr 18, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. We are so happy to hear that our service team took great care of you, and we appreciate your business. We hope to see you again!

April 15, 2022

Great counter service very knowledgeable and friendly relaxing area to wait for my vehicle to quickly get serviced More

by ROCKWELL.JASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Apr 18, 2022 -

Sunset Ford responded

Thank you for the great review and your business. We will see you next time!

April 15, 2022

Fast, and friendly service. E mail reminders. Explained everything they did in layman's terms. More

by ONETWINS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team will see you next time.

April 14, 2022

Never baught a car there but the service is Awsome Mike Sinsmeyer has alway taken care of us and is great with follow up service More

by ROBBOBHOGDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was such a pleasure working with you. See you next time!

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