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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

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April 09, 2022

This dealership It’s horrible the service department tire rotation they stripped my luck boat said it was going to take $60 to replace them but since they were paying for it it only cost 1699 and they didn’t More

by LAMARBUNCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
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Apr 20, 2022 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your visit. This is not the feeling we want our customers to leave with, and we apologize. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Apr 25, 2022 -

LAMARBUNCH1 responded

I don’t think I will be returning to this dealership it has disappointed me two different times.

April 08, 2022

Sunset Ford in Sunset Hills has always provided fast and friendly service to our family. Thank you! More

by ten_jcc_2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team enjoyed working with you, and we hope to see you again!

April 07, 2022

Awesome to work with. Got me in quickly for a warranty repair. Super friendly and professional! More

by MILES6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! We are so happy to have worked with you, and we look forward to your next visit with us!

April 06, 2022

Employees were polite & helpful. Work was completed in a timely manner. I appreciated the shuttle service. The driver was great. More

by jmjennewein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you, and our team looks forward to your next visit with us!

April 04, 2022

Awesome. Everyone is always fantastic to work with and the facility is so clean! Love Sunset Ford! More

by Niffer Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher
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Apr 05, 2022 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! It was such a pleasure working with you, and our team looks forward to your next visit!

April 03, 2022

My service was great, the price was good, all fluid levels were checked , I will highly recommended this dealership More

by SENSAY60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Bernal
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Apr 04, 2022 -

Sunset Ford responded

Thank you for the kind words and recommendation! See you next time!

April 02, 2022

Very good service service advisor Brett Mathis was very professional and got my truck fixed and back to me on the same day. Very very professional and knowledgeable service advisor. Will keep getting my More

by Mdkingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We are very lucky to have Brett on our team, and it is great to hear that he took care of you. We wish you all the best, and we will see you next time!

April 02, 2022

Excellent service friendly interaction and on time performance. Waiting area clean and comfortable with large tv’s. More

by RCFERR39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Apr 04, 2022 -

Sunset Ford responded

Thank you so much for the 5-stars and kind words! We will see you next time.

April 02, 2022

Great customer service and Michael was very friendly and helpful!! I’ll refer him to anyone anytime!! Keep up the great work!! 😊 More

by Jazzmaine McClure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We appreciate your business and recommendations. See you next time!

April 02, 2022

They got me in and out in no time! We will come again when needed. More

by Cis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Report | Print
Apr 04, 2022 -

Sunset Ford responded

Thank you so much! We will see you next time.

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