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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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March 28, 2022

Mike was knowledgeable and though I came in for an oil change, he was able to fit me in for some other, needed maintenance. He also advised me on other I with my F150. More

by FIREMANDAN79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! It was such a pleasure working with you, and our team appreciates your business. We wish you all the best!

March 24, 2022

Work was well done, and they made the experience excellent. Loaner car was also excellent. More

by GARYWNAYLOR810
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Mar 25, 2022 -

Sunset Ford responded

Thank you for the review and feedback. We hope to see you again.

March 23, 2022

The service was great. My problem was fixed in a day. My service advisor, Brett Mathis is great. More

by pamelaweber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sunset Ford responded

We're glad we were able to fix your problem and that Brett took great care of you!

Mar 25, 2022 -

pamelaweber responded

Great service

March 23, 2022

Great experience With the sales and service department at this dealership Would definitely recommend to a friend More

by jimi-jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sunset Ford responded

Thank you for the 5-star review. We're happy to hear you had a great experience with both departments.

March 23, 2022

Nothing but trouble with the service department, misuse of testing vehicle, still having problems with vehicle after they had it for 40 day. Can't afford to go back to see what wrong with my vehicle now More

by Joseph.juntti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer, Bob Edwards Jr.
Apr 04, 2022 -

Sunset Ford responded

Joseph, we are sorry to hear that you were less than satisfied with your visit, and we assure you this is not the feeling we want our customers to leave with. If you would like to discuss your situation further, please reach out to me at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 23, 2022

Work performed as promised on time. Courteous and professional. Friendly folks. I’ll be back again for next service work. More

by Greg160b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Mar 24, 2022 -

Sunset Ford responded

Thank you for the 5-star review. We're happy to hear everyone took great care of you. See you next time!

March 22, 2022

Good no problems thanks x x x x x x x x x x x More

by Rseyer1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Mar 23, 2022 -

Sunset Ford responded

Thank you for the 5-star review! We're happy to hear you had no problems.

March 21, 2022

I use Sunset Ford for all my Ford service needs and I’ve never been disappointed. Brett Mathis in particular is great to work with. More

by SUPERBEADSDETAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We are so happy to hear that Brett and the team took care of you, and we wish you the best. See you next time!

March 20, 2022

It was good but due to a shortage of staff wait was quite long. Other than that everything was handled well. More

by TSJONES20124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Bernal
Mar 21, 2022 -

Sunset Ford responded

Thank you for the feedback on your visit. We appreciate your business and hope to see you again.

March 19, 2022

Friendly, professional and organized. I bought my truck there and have always had great service. More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you so much, Jen! It is always such a pleasure working with you, and we look forward to your next visit!

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