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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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March 23, 2022

Great experience With the sales and service department at this dealership Would definitely recommend to a friend More

by jimi-jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sunset Ford responded

Thank you for the 5-star review. We're happy to hear you had a great experience with both departments.

March 23, 2022

Nothing but trouble with the service department, misuse of testing vehicle, still having problems with vehicle after they had it for 40 day. Can't afford to go back to see what wrong with my vehicle now More

by Joseph.juntti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer, Bob Edwards Jr.
Apr 04, 2022 -

Sunset Ford responded

Joseph, we are sorry to hear that you were less than satisfied with your visit, and we assure you this is not the feeling we want our customers to leave with. If you would like to discuss your situation further, please reach out to me at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 23, 2022

Work performed as promised on time. Courteous and professional. Friendly folks. I’ll be back again for next service work. More

by Greg160b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Mar 24, 2022 -

Sunset Ford responded

Thank you for the 5-star review. We're happy to hear everyone took great care of you. See you next time!

March 22, 2022

Good no problems thanks x x x x x x x x x x x More

by Rseyer1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Mar 23, 2022 -

Sunset Ford responded

Thank you for the 5-star review! We're happy to hear you had no problems.

March 21, 2022

I use Sunset Ford for all my Ford service needs and I’ve never been disappointed. Brett Mathis in particular is great to work with. More

by SUPERBEADSDETAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We are so happy to hear that Brett and the team took care of you, and we wish you the best. See you next time!

March 20, 2022

It was good but due to a shortage of staff wait was quite long. Other than that everything was handled well. More

by TSJONES20124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Bernal
Mar 21, 2022 -

Sunset Ford responded

Thank you for the feedback on your visit. We appreciate your business and hope to see you again.

March 19, 2022

Friendly, professional and organized. I bought my truck there and have always had great service. More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you so much, Jen! It is always such a pleasure working with you, and we look forward to your next visit!

March 19, 2022

Brett, Sydney, and Stacey were easy to work with and made everything very quick. When service, body work, or maintenance are needed, I highly recommend these 3 and sunset ford. It was clean, easy to navigate More

by bigsmooch626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith, Stacey Krafft
Mar 21, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoys working with you, and we appreciate your business. We will see you next time!

March 19, 2022

I can not get an appointment for any work that needs to be done. Long waits for minimal amounts of work all 4 times I have been in to have work done. On a wait list to have speakers looked at & replaced un More

by HERTEL_S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t Remember
Mar 22, 2022 -

Sunset Ford responded

We appreciate you providing feedback on your experience and we are sorry for not delivering the best experience. The demand for work continues to outweigh our capacity, both at our facility and many neighboring dealerships. Unfortunately, everyone is hiring, leaving minimal available work force to fill the rising need for employees. We want to provide the best service, but it is going to be difficult until the demand decreases. We are asking that everyone be patient. If it is an emergency repair, drop your vehicle off and we will get to it in order of critical significance, similar to a medical facility. If you reach out, I can help answer specific questions to your battery as some carry a 12 month warranty, and others carry a 3 year warranty. Thank you for being our customer - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 18, 2022

Outstanding workmanship by the entire staff at Sunset Ford. I want to personally thank Brett Mathis for always taking care of me on my sera work on my 2010 Lariat More

by AHOLTMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We are very happy to hear that Brett and the team took great care of you. Our team is here for any future needs!

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