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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

Sort by
March 18, 2022

Always courteous, friendly and helpful! Wait time for appointment was very reasonable and loved that my work was dine in one day@ More

by Fun_littlebug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who all helped me but everyone was great!, Sydney Smith
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Mar 21, 2022 -

Sunset Ford responded

We appreciate the great rating and kind words. Thank you so much for your business. See you next time!

March 17, 2022

Clean car of for customers It took fifteen minutes or so to clean car in cold. No one asked to help Poor service delivery!!!!! More

by Mike Yarbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm know
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Mar 18, 2022 -

Sunset Ford responded

Hi Mike, thank you for taking the time to share this with us. Our staff is doing the best they can right now, and unfortunately we can’t seem to find the additional help we need to maintain every one of our customers expectations. As the winter weather returns later this year, we will keep this top of mind to improve upon when we have additional help to do so. Thank you. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 17, 2022

The service writer was very informative and kept me updated on my vehicle. He was very good to deal with as soon as he met me that morning at my truck More

by HARPIEHARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was such a pleasure working with you, and our team wishes you all the best. Come back and see us again!

March 16, 2022

Brett always take great care of our 3 ford vehicles. Great customer service would recommend sunset for service needs! More

by RDILPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys working with you, and we look forward to your next visit!

March 16, 2022

Sunset Ford is Always helpful and friendly. I went in for oil change, everything was great. More

by Tomdaniels17150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2022 -

Sunset Ford responded

Thank you so much for your business! We hope to see you again.

March 14, 2022

Took my truck to Sunset Ford for routine maintenance and received excellent service from Mike and Wyatt. These gentlemen found an unexpected repair needed on my truck and stayed late to make sure I could ge More

by kurtismager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Mar 15, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we appreciate your business. Come back and see us!

March 13, 2022

Very helpful did what they could do to solve problems tryedto fix a recall issue More

by mike Zakany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
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Mar 14, 2022 -

Sunset Ford responded

We appreciate the great rating and kind words! Our team is here for any future needs.

March 12, 2022

Brett always takes care of our truck and suv. Sunset is our go-to dealership. More

by Niffer Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher
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Mar 14, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys working with you, and we look forward to your next visit!

March 11, 2022

Had a very good service writer. Things went very well and quick. Would recommend to anyone. More

by DARRELSDELIVERY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2022 -

Sunset Ford responded

Thank you so much for the great review and your recommendation! We will see you next time!

March 10, 2022

Someone wrecked my truck and they informed me. They have been helpful trying to get it fixed More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2022 -

Sunset Ford responded

We appreciate you sharing your experience. Our team is here for any future needs!

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