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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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March 19, 2022

Brett, Sydney, and Stacey were easy to work with and made everything very quick. When service, body work, or maintenance are needed, I highly recommend these 3 and sunset ford. It was clean, easy to navigate More

by bigsmooch626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith, Stacey Krafft
Mar 21, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoys working with you, and we appreciate your business. We will see you next time!

March 19, 2022

I can not get an appointment for any work that needs to be done. Long waits for minimal amounts of work all 4 times I have been in to have work done. On a wait list to have speakers looked at & replaced un More

by HERTEL_S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t Remember
Mar 22, 2022 -

Sunset Ford responded

We appreciate you providing feedback on your experience and we are sorry for not delivering the best experience. The demand for work continues to outweigh our capacity, both at our facility and many neighboring dealerships. Unfortunately, everyone is hiring, leaving minimal available work force to fill the rising need for employees. We want to provide the best service, but it is going to be difficult until the demand decreases. We are asking that everyone be patient. If it is an emergency repair, drop your vehicle off and we will get to it in order of critical significance, similar to a medical facility. If you reach out, I can help answer specific questions to your battery as some carry a 12 month warranty, and others carry a 3 year warranty. Thank you for being our customer - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 18, 2022

Outstanding workmanship by the entire staff at Sunset Ford. I want to personally thank Brett Mathis for always taking care of me on my sera work on my 2010 Lariat More

by AHOLTMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We are very happy to hear that Brett and the team took great care of you. Our team is here for any future needs!

March 18, 2022

Always courteous, friendly and helpful! Wait time for appointment was very reasonable and loved that my work was dine in one day@ More

by Fun_littlebug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who all helped me but everyone was great!, Sydney Smith
Mar 21, 2022 -

Sunset Ford responded

We appreciate the great rating and kind words. Thank you so much for your business. See you next time!

March 17, 2022

Clean car of for customers It took fifteen minutes or so to clean car in cold. No one asked to help Poor service delivery!!!!! More

by Mike Yarbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm know
Mar 18, 2022 -

Sunset Ford responded

Hi Mike, thank you for taking the time to share this with us. Our staff is doing the best they can right now, and unfortunately we can’t seem to find the additional help we need to maintain every one of our customers expectations. As the winter weather returns later this year, we will keep this top of mind to improve upon when we have additional help to do so. Thank you. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 17, 2022

The service writer was very informative and kept me updated on my vehicle. He was very good to deal with as soon as he met me that morning at my truck More

by HARPIEHARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was such a pleasure working with you, and our team wishes you all the best. Come back and see us again!

March 16, 2022

Brett always take great care of our 3 ford vehicles. Great customer service would recommend sunset for service needs! More

by RDILPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys working with you, and we look forward to your next visit!

March 16, 2022

Sunset Ford is Always helpful and friendly. I went in for oil change, everything was great. More

by Tomdaniels17150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Sunset Ford responded

Thank you so much for your business! We hope to see you again.

March 14, 2022

Took my truck to Sunset Ford for routine maintenance and received excellent service from Mike and Wyatt. These gentlemen found an unexpected repair needed on my truck and stayed late to make sure I could ge More

by kurtismager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
Mar 15, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we appreciate your business. Come back and see us!

March 13, 2022

Very helpful did what they could do to solve problems tryedto fix a recall issue More

by mike Zakany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Mar 14, 2022 -

Sunset Ford responded

We appreciate the great rating and kind words! Our team is here for any future needs.

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