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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews
Call Service Center (314) 843-4431

1,756 Reviews of Sunset Ford - Service Center

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March 12, 2022

Brett always takes care of our truck and suv. Sunset is our go-to dealership. More

by Niffer Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher
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Mar 14, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys working with you, and we look forward to your next visit!

March 11, 2022

Had a very good service writer. Things went very well and quick. Would recommend to anyone. More

by DARRELSDELIVERY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2022 -

Sunset Ford responded

Thank you so much for the great review and your recommendation! We will see you next time!

March 10, 2022

Someone wrecked my truck and they informed me. They have been helpful trying to get it fixed More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Sunset Ford responded

We appreciate you sharing your experience. Our team is here for any future needs!

March 10, 2022

there was only one small problem. i had to wait in line several minutes to get checked in. More

by wallydonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Sunset Ford responded

We appreciate the feedback on your visit. Our team wishes you all the best, and we hope to see you again.

March 09, 2022

Sunset Ford is a good union dealership with knowledgeable service writers and excellent mechanics and parts department. More

by LWILLIAMS49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
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Mar 10, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate your business, and we hope to work with you again.

March 08, 2022

The service department did a great job addressing changing the oil on my truck and other items that I had mentioned about taking care of More

by Zach0603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Mar 09, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was truly a pleasure working with you, and our team hopes to see you again.

March 07, 2022

As always, it was a great experience. My car repair was done and it was a quick turnaround. They listened to my issues and made sure it was all taken care of before letting me drive away. More

by angel.m.thomas63050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Sunset Ford responded

Thank you so much for the great review! It is always a pleasure working with you, and we look forward to your next visit!

March 07, 2022

I can’t say enough good words about the Service and parts department at SUNSET Ford! My recent Two visits there have been nothing but first rate. Will keep coming back for my future maintenance on both my Fo More

by TOM.ALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team always enjoys working with you, and we look forward to your next visit with us!

March 06, 2022

poor service and no support after the sale. they just want to sell vehicles and forget you!!! More

by ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood, Doug Kircher
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Mar 15, 2022 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your experience. We strive to provide the best possible experience to our customers from sales to service and aim to be available after the sale for any questions. We are sorry to hear that you have had a different experience. If you would like to discuss this further, please reach out at your convenience. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

March 05, 2022

Technician left a oil stain on my center console and had oiley gloves on when they put my next service sticker on More

by andrewstruckhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We appreciate the feedback and hope to have the opportunity to hear your business again.

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