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Sunset Ford - Service Center

St. Louis, MO

4.4
1,760 Reviews

1,760 Reviews of Sunset Ford - Service Center

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March 07, 2022

As always, it was a great experience. My car repair was done and it was a quick turnaround. They listened to my issues and made sure it was all taken care of before letting me drive away. More

by angel.m.thomas63050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Sunset Ford responded

Thank you so much for the great review! It is always a pleasure working with you, and we look forward to your next visit!

March 07, 2022

I can’t say enough good words about the Service and parts department at SUNSET Ford! My recent Two visits there have been nothing but first rate. Will keep coming back for my future maintenance on both my Fo More

by TOM.ALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team always enjoys working with you, and we look forward to your next visit with us!

March 06, 2022

poor service and no support after the sale. they just want to sell vehicles and forget you!!! More

by ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood, Doug Kircher
Mar 15, 2022 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your experience. We strive to provide the best possible experience to our customers from sales to service and aim to be available after the sale for any questions. We are sorry to hear that you have had a different experience. If you would like to discuss this further, please reach out at your convenience. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

March 05, 2022

Technician left a oil stain on my center console and had oiley gloves on when they put my next service sticker on More

by andrewstruckhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sensmeyer
Mar 07, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We appreciate the feedback and hope to have the opportunity to hear your business again.

March 04, 2022

Well done good job need my new point in FordPass to get credit point thanks More

by mookie7nisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Mar 04, 2022 -

mookie7nisch responded

Thank u. Again

Mar 07, 2022 -

Sunset Ford responded

Thank you so much for the great review. See you next time!

Mar 07, 2022 -

mookie7nisch responded

Sure any time if got any good price on bronco

March 04, 2022

Sunset Ford workers were very friendly and the waiting room had free food and drinks while you wait. More

by nycrr2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was truly a pleasure working with you, and we will see you next time!

March 03, 2022

Sunset Ford provides excellent service and a clean and spacious waiting area. The staff is courteous and professional. More

by RUSAVED4489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! It was truly a pleasure working with you, and our team hopes to see you again.

Aug 20, 2022 -

RUSAVED4489 responded

Great service! Second to none.

March 02, 2022

Everyone I worked with were nice and helpful. My service was fast and I would recommend them to anyone. More

by JEWELL.SABLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sable Martin
Mar 03, 2022 -

Sunset Ford responded

Thank you for the kind words and recommendation! We are pleased to hear that our team took care of you, and we appreciated the chance to earn your business.

March 01, 2022

Neal did a phenomenal job with keeping me informed on what was going on with my car while it was in being worked on. He was very prompt at calling me back whenever I called with questions. He did a grea More

by COOLCHRISTIANWOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team always strives to provide the best service, and we are so happy to hear that Neal took great care of you. We are here for any future needs!

February 26, 2022

They door ding my truck and had a dent removal guy fix the dent and looks like hand paint the spot the paint fell off. I’m not happy. More

by NPARRINO65
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bob Edwards Jr.
Mar 11, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We are sorry to hear that you have had trouble with the repair. To discuss this further, please reach out at your earliest opportunity. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

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