Sunset Ford - Service Center

Everyone I worked with were nice and helpful. My service was fast and I would recommend them to anyone. My service was fast and I would recommend them to anyone. More

Neal did a phenomenal job with keeping me informed on what was going on with my car while it was in being worked on. He was very prompt at calling me back whenever I called with questions. He did a grea what was going on with my car while it was in being worked on. He was very prompt at calling me back whenever I called with questions. He did a great job at explaining what was covered by my warranty and what wasn't and the reasons. He also helped me tremendously by helping by getting my rental car covered so that my expenses were not so overwhelming! Overall Neal did a Great Job!! More

They door ding my truck and had a dent removal guy fix the dent and looks like hand paint the spot the paint fell off. I’m not happy. the dent and looks like hand paint the spot the paint fell off. I’m not happy. More

Once I got my appointment at the dealership the people I dealt with and service I received was top notchh dealt with and service I received was top notchh More

Sunset Ford is the best. The advisors listen and answer all of your questions. The technicians are the very good at what they do. The waiting room is nice and clean with free The advisors listen and answer all of your questions. The technicians are the very good at what they do. The waiting room is nice and clean with free coffee or tea, and TV’s on the walls to watch. WI-FI is there also for your needs. Also when you check out you go to the advisor to do that so if you have any questions they can give you the answer. We take our car there for normal type maintenance and repairs knowing that the job will be done right the first time and we will not have to worry about anything. More

Michael S and Sable M were excellent. They were friendly and kept me informed as things progressed with my car. They were friendly and kept me informed as things progressed with my car. More

Impressed with the communication scheduling the service around my needs then communicating the progress of the repair to completion. Excellent explanation with status of wear and tear on specific parts of around my needs then communicating the progress of the repair to completion. Excellent explanation with status of wear and tear on specific parts of the car with metric ls. More

Sunset Ford cares about their customers. They go above and beyond! Thanks for your excellent services. They go above and beyond! Thanks for your excellent services. More

When Mike got into the need for service it was great! ! Discussed possible ways to get work done in timely manner. Made my experience and thoughts go from bad to excellent about dealership. I understand t ! Discussed possible ways to get work done in timely manner. Made my experience and thoughts go from bad to excellent about dealership. I understand the tuff times were in but communication helps to understand the difficulties! More

I took my truck in at 8:15 AM to get an oil change. The service writer said there was a 3 hour wait. I left my truck with them and they gave me a ride home. I called them at 1:20 PM to find out if my t The service writer said there was a 3 hour wait. I left my truck with them and they gave me a ride home. I called them at 1:20 PM to find out if my truck was ready. I was told it would be ready in an hour. I called again at 2:40 PM. The girl I talked to said she couldn’t get into my account which meant the service writer should be calling me any time now. I called at 3:00 and was directed to a man who I assume was the service manager, but he was away from his desk. At 3:20 they called and said it would be 45 minutes before anyone could pick me up. I told them I would walk there and get there quicker than that. I walked there, got there in 33 minutes and picked up my truck. From now on I will take my truck to Jiffy Lube or some similar place and get my oil changed in 20 minutes for about the same price. 7 1/2 hours is a ridiculous time to wait for an oil change. More