Back

Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

Sort by
February 23, 2022

Sunset Ford cares about their customers. They go above and beyond! Thanks for your excellent services. More

by SSTEWART5563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name.
Feb 24, 2022 -

Sunset Ford responded

Thank you so much for sharing this! We always strive to provide the best service, and we hope to have the chance to work with you again.

February 23, 2022

When Mike got into the need for service it was great! ! Discussed possible ways to get work done in timely manner. Made my experience and thoughts go from bad to excellent about dealership. I understand t More

by CLAREHEADRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Sunset Ford responded

Thank you so much for the review! It was a pleasure working with you, and our team is here for any future needs. Please come back and see us!

February 23, 2022

I took my truck in at 8:15 AM to get an oil change. The service writer said there was a 3 hour wait. I left my truck with them and they gave me a ride home. I called them at 1:20 PM to find out if my t More

by Sandra_Puckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sable Martin, Noah Schmidt
Apr 11, 2022 -

Sunset Ford responded

Sandra, our team strives to provide fast, friendly service. Currently, we are experiencing higher than normal volume and doing our best to keep up. We do apologize for the less than outstanding experience you’ve had. If you would like to discuss this further, please reach out to me at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 22, 2022

Happy that I could just drop off my car for an oil change and they fit me in the next day without an appointment. Friendly people too. More

by rons1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Feb 23, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was a pleasure working with you, and our team hopes to see you again.

February 22, 2022

Great service as always and Mike was a treat to work with. All done in a timely manner. More

by ssbs5809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Sunset Ford responded

Thank you so much! It is always a pleasure working with you, and we truly appreciate your business. We'll see you next time!

February 22, 2022

Brett was great to work with. I was running late on my oil change and he was able to get me in. My oil change and tire rotation got done as expected. More

by DSPANLEY89
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Sunset Ford responded

We appreciate your business and can't thank you enough for the great review! Our team is here for any future needs!

February 21, 2022

When i bring my car in for service, they fix and repair the problem correctly the first time More

by dm5141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 22, 2022 -

Sunset Ford responded

We appreciate the great review and your business! It is always a pleasure working with you.

Feb 22, 2022 -

Sunset Ford responded

We appreciate the great review and your business! It is always a pleasure working with you.

February 19, 2022

Service was good except for the 4 hours it took for an oil change and tire rotation. It makes me want to look for another option to get my car serviced. I left Sinclair Ford to go try Sunset Ford and not More

by DEGOULD2319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Feb 21, 2022 -

Sunset Ford responded

We appreciate the feedback on your experience with us, and we can't thank you enough for your business. Our team hopes to have the opportunity to earn your business again in the future!

February 19, 2022

When I had an emergency come up and needed to leave. They were able to stop service on my truck and get me out quickly. More

by KENMARHEN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Feb 21, 2022 -

Sunset Ford responded

We appreciate the 5-stars and your business. Come back and see us!

February 19, 2022

Mike was very professional. Service was efficient and satisfactory. Same day drop off and pick up convenient. More

by SARAH.E.KNOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Sunset Ford responded

Thank you so much for the great review, Sarah! It was such a pleasure having you here, and we hope to see you again.

...
87
...