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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

Sort by
February 08, 2022

Fantastic followup - keeping me updated with service recommendation and constant updates to completion - service is always top notch More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
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Feb 09, 2022 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and we hope to have the chance to work with you again.

February 08, 2022

The service advisor was prompt, courteous and informative. The service was done as quickly as possible considering the weather conditions. He kept me informed as to the status of my repairs. Very More

by Sonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
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Feb 09, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly appreciates your business, and we hope to have the chance to work with you again.

February 02, 2022

Great service. Got my vehicle in for repairs in a timely manner and completed work quickly. Service reps were friendly and courteous. More

by WJ.LOWRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
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Feb 03, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was wonderful working with you, and we will see you next time!

February 01, 2022

I had some issues with the door locks on my F150, not only were you able to repair them under my The Wrap warranty , but also provide me with a rental at no cost. More

by JFAIGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
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Feb 02, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. We are happy to hear that our team could help, and we are here for any future needs. See you next time!

February 01, 2022

They misled me about the service and overcharged me. I feel i got ripped off More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Sunset Ford responded

David, I am sorry for any miscommunication. Please feel free to reach out and I am happy to clarify or help how I can. Thank you, Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

January 30, 2022

I always deal with Brett who is the best around!! Gets me in and is always straight forward and honest More

by DAISIES2114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! It is always a pleasure having you here, and we look forward to your next visit!

January 29, 2022

It was a great service as usual and it was completed at the exact time as promised! More

by glen101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Sunset Ford responded

We appreciate the outstanding review! It was a pleasure working with you, and we hope to see you again!

January 28, 2022

Sunset Ford takes too long to complete a service request. I was without my car for almost 3 weeks, More

by catherin_hughes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Sunset Ford responded

Catherin, I am sorry. We have been inundated with the shortage of new vehicles, therefore customers are repairing the vehicles they own which is easily tripling the wait time / service repair time, and it happened in a matter of a few months, so we are doing the best we can. We admit the time it takes should not be this long, but unfortunately with the significant amount of customers requesting service, we are simply trying to address each customer in the order in which they have been received. I am happy to discuss if you would like. Thank you, Justin Heutel, Fixed Operations Manager at 314-467-1120 or jtheutel@sunsetford.com

January 28, 2022

Service was outstanding. They responded to a text request quickly, then got my vehicle in and out without any issues. More

by chris.orban9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you. We will see you next time!

January 28, 2022

I like Mike, he is so nice, always smiling! He listened to me patiently, explaining everything, and, after I left my car at the shop, he called me periodically letting me know the progress of the service. More

by Beautiful sunset
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for the great review! We are lucky to have team members like Mike, and it is great to hear that he took great care of you. Come back and see us!

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