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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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February 10, 2022

Very courteous, very knowledgeable, did a great job even fixed recalls I knew nothing about. More

by mrogger3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Feb 11, 2022 -

Sunset Ford responded

We appreciate your business and kind words. Our team enjoyed working with you, and we will see you next time.

February 09, 2022

Takes too long to check out. Not enough advisors available to properly handle volume of customers More

by LHELWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sunset Ford responded

We appreciate the feedback on your experience. Our team hopes to have the opportunity to earn your business again in the future!

February 09, 2022

Waited 30 minutes just to be acknowledged and pull into garage bay. Repair took much longer than estimated time. More

by R.aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Feb 11, 2022 -

Sunset Ford responded

Hello, it is always our goal to have our customers taken care of quickly. We do apologize for the delay and any inconvenience. We are working on adding additional team members to support our customers better, and we hope to have the opportunity to work with you again. If you would like to discuss your visit further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

February 08, 2022

Fantastic followup - keeping me updated with service recommendation and constant updates to completion - service is always top notch More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Feb 09, 2022 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and we hope to have the chance to work with you again.

February 08, 2022

The service advisor was prompt, courteous and informative. The service was done as quickly as possible considering the weather conditions. He kept me informed as to the status of my repairs. Very More

by Sonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 09, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly appreciates your business, and we hope to have the chance to work with you again.

February 02, 2022

Great service. Got my vehicle in for repairs in a timely manner and completed work quickly. Service reps were friendly and courteous. More

by WJ.LOWRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 03, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was wonderful working with you, and we will see you next time!

February 01, 2022

I had some issues with the door locks on my F150, not only were you able to repair them under my The Wrap warranty , but also provide me with a rental at no cost. More

by JFAIGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 02, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. We are happy to hear that our team could help, and we are here for any future needs. See you next time!

February 01, 2022

They misled me about the service and overcharged me. I feel i got ripped off More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Sunset Ford responded

David, I am sorry for any miscommunication. Please feel free to reach out and I am happy to clarify or help how I can. Thank you, Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

January 30, 2022

I always deal with Brett who is the best around!! Gets me in and is always straight forward and honest More

by DAISIES2114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! It is always a pleasure having you here, and we look forward to your next visit!

January 29, 2022

It was a great service as usual and it was completed at the exact time as promised! More

by glen101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

We appreciate the outstanding review! It was a pleasure working with you, and we hope to see you again!

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