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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews
Call Service Center (314) 843-4431

1,756 Reviews of Sunset Ford - Service Center

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January 21, 2022

We were told the vehicle would be ready on Friday. We heard nothing and had to go the whole weekend without the vehicle More

by kpotts11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike. Unsure of last name
Report | Print
Jan 25, 2022 -

Sunset Ford responded

Thank you for bringing this to our attention. Communication with our customers is very important to us, and we are very sorry to hear that there was a breakdown in that communication. If you have any concerns or questions, please reach out. Thank you. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 19, 2022

Great service Good job explaining things Service Great service Good job explaining things Service writer Mike Nice waiting area With free coffee and internet More

by LAKEWALKER52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was a pleasure having you here, and our team looks forward to your next visit!

January 16, 2022

I appreciate the updated service department and Brett as my Service Advisor. Great experience & scheduling appointment More

by RDLYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Sunset Ford responded

Our team truly appreciates your business, and we hope to see you again soon. Thank you for choosing Sunset Ford!

January 15, 2022

I have dealt with Sunset Ford for many years and not always easily but this was a good visit More

by D1zersn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. Our team looks forward to your next visit with us!

January 15, 2022

I came for a state inspection without a reservation. They worked me in and I was impressed by the amount of time it took. They were respectful to me and I left in a good mood! More

by BARBARA.JACKSON6409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Report | Print
Jan 17, 2022 -

Sunset Ford responded

Thank you for visiting us, Barbara! We are happy to hear that our team could help, and we hope to see you again.

January 12, 2022

Lacks diversity. Short staffed. Smug people. Steering wheel is still pulling to the right (alignment). More

by JOHNRSTEFFEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer, Sydney Smith
Report | Print
Jan 17, 2022 -

Sunset Ford responded

Here at Sunset Ford, we are very sorry to hear that you had a less than outstanding experience. We are short staffed and doing our best to take care of all our customers needs. If you would like to discuss your visit further, please reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 10, 2022

They were courteous and as fast as they could considering the situation at the time. I would recommend them for any service needed on your vehicle. More

by RICHMURBUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Report | Print
Jan 11, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We appreciate your business and recommendation. Our team is here for any future needs!

January 09, 2022

Awesome customer service. Went in for regular maintenance of my Explorer, it was done faster than expected. More

by sen h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
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Jan 10, 2022 -

Sunset Ford responded

We appreciate the great review and your business! Thank you for choosing Sunset Ford!

January 08, 2022

Neil was awesome & the dealership was friendly & efficient. Very happy with the work that was performed. More

by SEWARD.SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant, Sydney Smith
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Jan 10, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We hope to have the chance to work with you again.

January 08, 2022

Michael Sensmeyer was an excellent person to work with and he kept me updated with the progress of my repairs. He worked hard to get my car faxed as soon as possible since I need it for work More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team enjoyed having you here, and we hope to have the chance to work with you again.

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