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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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December 29, 2021

The guys at Sunset go above and beyond, brought our car in for one issue and they discovered a different but related issue. They took care of it right away. More

by fast70429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer
Jan 03, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. We are so happy to hear that our team could help, and we wish you all the best!

December 29, 2021

Quick service for a walk in oil change and interacted with a friendly service department team member More

by NICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you for the great review, Nicole! It was wonderful working with you. See you next time!

December 25, 2021

Well organized & professional , my experience with Sunset Ford has been positive. Sunset works hard to deliver service & repair my transportation. I like to patronize local in person sales & service, and t More

by DAVE@J-GROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoys working with you, and we are here for any future needs. Come on back and see us!

December 23, 2021

Friendly, quick, fair price and very professional. And best of all, the car and engine compartment was clean in the end. More

by SILVER2019RANGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

We appreciate the fantastic review! See you next time.

December 23, 2021

I was very satisfied with the work we had done on our vehicle. We will continue to visit Sunset Ford More

by TSGRIMSHAW5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! It was such a pleasure working with you, and we hope to see you again.

December 23, 2021

I’ve had great experiences before but I left my truck there for over 2 weeks to fix a door ajar light problem. And when I found out it was done, no mentioning of the issues they inspected for. But to my More

by kinloch1969
Recommend Dealer
No
Employees Worked With
Michael Sensmeyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us. Please know this is not the experience we want our customers to have, and we do apologize. To discuss this further, please reach out at your earliest opportunity. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 21, 2021

It is a money grab , you get an estimate then it g keeps growing and adding blames then employees strike a good indication on treatment wich is reflected to customers More

by CHARLESKARAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenn Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wise, Doug Bauer, Sean Johns
Dec 29, 2021 -

Sunset Ford responded

Thank you for sharing your feedback. We take pride in the service we provide to our customers, and we aim to have fair and transparent pricing from sales to service. We are sorry to hear that you have felt differently. If you would like to discuss your experience further, please reach out. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 21, 2021

I cannot recommend this dealership enough. I’ve had excellent service! Brett is very thorough with organizing and explaining needs of service. They went out of their way to accommodate me when there wa More

by Karenwait62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team always enjoys working with you, and we appreciate your recommendation. We are here for any future needs, come back and see us!

December 19, 2021

They did great job in my Ford Mustang And I want to say They did great job in my Ford Mustang And I want to say thank you for my Service advisor Michael Sensmeyer and all workers More

by ZAID.ADAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we hope to work with you again. See you next time!

December 18, 2021

Bob Edwards did a great job for me .Parts we’re there when he said and the work was done on time. Bob was great!! Thanks, Bob!! More

by Houghton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team hopes to see you again.

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