Sunset Ford - Service Center

It is clean and bright. Good waiting area with usb charging stations. Service writers were attentive and courteous. Got picked up and dropped off for free and a basic car wash too. charging stations. Service writers were attentive and courteous. Got picked up and dropped off for free and a basic car wash too. More

This is one of the best dealerships that I have ever used . The service department is top notched. They are friendly and helpful and tells me what the cost is going to be upfront. The quality of work is out . The service department is top notched. They are friendly and helpful and tells me what the cost is going to be upfront. The quality of work is outstanding More

Staff is doing their best with savailable manpower, Jennifer is understanding and personable. Doug is very helpful . Several $ bills had fallen from dash couple of weeks ago and I thought I had pi Jennifer is understanding and personable. Doug is very helpful . Several $ bills had fallen from dash couple of weeks ago and I thought I had picked them all up but apparently not because when I picked up my truck there was one placed in cubby hole on dash. Honesty is admirable! More

Mike Sensmeyer was my front desk person. I came in on Monday, Dec 15, at 0830 to get an oil change. He informed me that I needed some additional fluid changes done and that it was going to be an all day Monday, Dec 15, at 0830 to get an oil change. He informed me that I needed some additional fluid changes done and that it was going to be an all day process. So I left my vehicle and had the driver take me home. At 5:06pm, Mr Sensmeyer called to inform me that they hadn't even taken the vehicle back yet. He asked if I could leave the vehicle overnight. When I checked my vehicle in, I informed them that it was our only vehicle and that I had to have it by closing business. I could not leave it overnight and we picked it up. Mr Sensmeyer called back the very next day and profusely apologized and bent over backwards to make sure that I knew that if I could bring the vehicle back they would get me done in one business day. I had to wait until December 15th to bring it back in. They got it done in 4 hours. I have always been very satisfied with Sunset's Maintenance on the vehicles that I bring to them. This was just a bad set of circumstances. However, when I called Sunset back around Halloween to have my vehicle put on the schedule for scheduled maintenance, I never got put on the list. So I've been waiting for 3 weeks to get maintenance for nothing. Mr Sensmeyer has gotten me put on the list for my engine light. I think Mr Sensmeyer needs to be recognized for his above and beyond customer service. More

Through inspection and investigation of my issues then fixing them all correctly to my satisfaction. fixing them all correctly to my satisfaction. More

They are very courteous and professional. However the wait time is fairly long. Neal was great! wait time is fairly long. Neal was great! More

Quick...easy...used ford pass points...no problems...loved the murals in waiting room..gr8 history!! problems...loved the murals in waiting room..gr8 history!! More

Actually it was quite disturbing to me that technicians would walk out at such difficult time. It really did not leave a good impression on the techs but especially those that stand as representing a unio would walk out at such difficult time. It really did not leave a good impression on the techs but especially those that stand as representing a union. More

Three hours for an oil change is unacceptable. Will not be looking forward to going back. be looking forward to going back. More

Quick service. Friendly staff. I just had a state inspection and Greg fixed a tire for me. inspection and Greg fixed a tire for me. More