Sunset Ford - Service Center

This is an update to my original review from a few weeks ago. I had my RV at Sunset trying to get a recall fixed. At the same time I had a warranty claim that I filed at Sunset on a tire that was installed ago. I had my RV at Sunset trying to get a recall fixed. At the same time I had a warranty claim that I filed at Sunset on a tire that was installed wrongly on my RV at the Ford factory were the chassis was build. I had actually filed a claim for my tire with Ford, Coachman RV and Michelin Tire but was having no luck trying to get any traction with the claim. My first review was done hoping I could get someone to notice and help me with that claim. Fortunately my plan worked by the owners at Sunset noticing my bad review and ask Jennifer H to contact me and solve my problem. Jennifer went to work and was finally able to get our claim paid. Sorry I had to file a bad review but it was only done out of frustration. No hard feelings against Sunset Ford. Even though I needed to get the recall work done else were because of the strike I am grateful Jennifer took care of us. More

Sunset Ford’s service after the sale is the primary reason we have purchased 5 Explorers and 2 Escapes in the last 30 years reason we have purchased 5 Explorers and 2 Escapes in the last 30 years More

Friendly and helpful staff. Easy to schedule appointments. Don’t try to sell unnecessary services. appointments. Don’t try to sell unnecessary services. More

Amazing service! Staff was very friendly and helpful through the entire process. I was a first time customer and they answered all my questions. through the entire process. I was a first time customer and they answered all my questions. More

Top Notch Service as Always. Had a few recalls out on my truck so dropped it off and was given a loaner truck. Oil Change, 60k mile service and the recalls and was back on the road in no time. Mike and the truck so dropped it off and was given a loaner truck. Oil Change, 60k mile service and the recalls and was back on the road in no time. Mike and the whole service team were fantastic. More

We always get great service and the Service Techs are very helpful and friendly and accommating. very helpful and friendly and accommating. More

I've always had the best service at sunset Ford. They've always taken very very good care of me always taken very very good care of me More

No one cares. Had my RV there 3 times and never got the No one cares. Had my RV there 3 times and never got the work done and then you go on STRIKE No one cares. Had my RV there 3 times and never got the work done and then you go on STRIKE More

Sunset always has the best customer service and service overall!!! I Will continue to bring my fords to you all! Thank you, keep it up. overall!!! I Will continue to bring my fords to you all! Thank you, keep it up. More

Always kept me up to date daily on the status and progress of the repair. progress of the repair. More