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Sunset Ford - Service Center

St. Louis, MO

4.4
1,758 Reviews

1,758 Reviews of Sunset Ford - Service Center

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November 25, 2021

We always get great service and the Service Techs are very helpful and friendly and accommating. More

by CKBARNETT5687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Sunset Ford responded

Thank you so much for the great review! It was such a pleasure working with you, and we hope to see you again.

Nov 29, 2021 -

CKBARNETT5687 responded

We will definitely be back again

November 12, 2021

I've always had the best service at sunset Ford. They've always taken very very good care of me More

by LACARTER47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Nov 12, 2021 -

Sunset Ford responded

Thank you so much! Our team wishes you the best, and we hope to see you again.

November 11, 2021

No one cares. Had my RV there 3 times and never got the No one cares. Had my RV there 3 times and never got the work done and then you go on STRIKE More

by BAKERC56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Sensmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Hey Mr. Baker, I was going through reviews and saw this posted from last month. I believe we have addressed your concerns, but wanted to make sure. If you need anything else, please don't hesitate to contact me. Thank you, Jennifer Hall, Service Director 314-843-4431 at ext 1228

November 11, 2021

Sunset always has the best customer service and service overall!!! I Will continue to bring my fords to you all! Thank you, keep it up. More

by Snls32898
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin dews , Sandy Seward, Sydney Smith, Stacey Krafft, TJ Schmidt
Nov 12, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team appreciates your business, and we look forward to your next visit!

November 05, 2021

Always kept me up to date daily on the status and progress of the repair. More

by BRIGHTLASATER
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Sunset Ford responded

Thank you for sharing this with us! We appreciate your business.

November 03, 2021

Even though they were short staffed, they took care of my car! Thanks to All! More

by JJ5008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Nov 04, 2021 -

Sunset Ford responded

Thank you for the 5-star review.

November 01, 2021

I will not use this dealership for multiple reasons and suggest you use caution either purchasing a vehicle from Sunset Ford or using them for service. Their management has recognized a shortage of cars be More

by Steven Couch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Nov 02, 2021 -

Sunset Ford responded

Steven, thank you for taking the time to share this with us. We are doing our best to get our customers in as quickly as possible, and we also pride ourselves on fair and transparent pricing from sales to service. Our team strives the be open and honest when it comes to expectations with a service appointment, and we never want to have a customer in and be surprised if there would be further delays, which is why we called with a heads up yesterday morning. Please feel free to reach out to me at your earliest convenience to discuss this further. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

November 01, 2021

Excellent service department. They take care of everything with my fleet vehicle so my day is never disrupted. More

by K.Christensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Doug Bauer, Bob Edwards Jr.
Nov 02, 2021 -

Sunset Ford responded

Thank you so much for the great review! It is always a pleasure working with you, and we will see you next time!

October 31, 2021

I have always trusted this dealership for service and sales. Today I had a few problems and each one was dealt with or prices given for future maintenance work to be done. Thanks Brett for all your help More

by Gerry.burrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Sunset Ford responded

Thank you so much for the review! Our team always enjoys having you here, and we appreciate your repeat business. We will see you next time!

October 31, 2021

Waiting 5 weeks for an appointment call back to check problem they said that would only be 3 weeks More

by NJHESK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Nov 01, 2021 -

Sunset Ford responded

We appreciate the rating and apologize for the delay. Our team can't thank you enough for your business, and we hope to have the chance to earn it in the future. Thank you!

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