Sunset Ford - Service Center

Even though they were short staffed, they took care of my car! Thanks to All! car! Thanks to All! More

I will not use this dealership for multiple reasons and suggest you use caution either purchasing a vehicle from Sunset Ford or using them for service. Their management has recognized a shortage of cars be suggest you use caution either purchasing a vehicle from Sunset Ford or using them for service. Their management has recognized a shortage of cars being available and embarrassingly priced themselves way out of the market for new vehicles. Regarding service, just today I had an appointment for recalls and warranty work that was booked 6 weeks ago that required me to take a day off of work to complete. One hour before the appointment I got a call explaining that their dealership had an employee strike and could not perform the expected work and that I would have to call back and reschedule. They couldn’t get me in for this work for 6 weeks the last time that I called, I will be seeking a new dealership… More

Excellent service department. They take care of everything with my fleet vehicle so my day is never disrupted. everything with my fleet vehicle so my day is never disrupted. More

I have always trusted this dealership for service and sales. Today I had a few problems and each one was dealt with or prices given for future maintenance work to be done. Thanks Brett for all your help sales. Today I had a few problems and each one was dealt with or prices given for future maintenance work to be done. Thanks Brett for all your help and suggestions. More

Waiting 5 weeks for an appointment call back to check problem they said that would only be 3 weeks problem they said that would only be 3 weeks More

Once my truck was in the service center, everything went very well. My service advisor Lonnie was great, making herself available and keeping me informed at every step of the way. The wait to get in, tho very well. My service advisor Lonnie was great, making herself available and keeping me informed at every step of the way. The wait to get in, though, was excruciating. I understand being short-staffed. And I was originally told it would be about a two-week wait. After 2 weeks I called and was told I'd get a call within 3 business days. That did not happen so I called again. They asked me to give them a couple more days. I did and then called again. The person on the phone agreed to let me come in, but I got the distinct impression that they still weren't ready for me and they were only making an opening because I continued to call. More

The Heutel Family and the service team do an outstanding job! Lonnie Pope and Tim Hood care of the maintenance items for our vehicle and we are satisfied customers! job! Lonnie Pope and Tim Hood care of the maintenance items for our vehicle and we are satisfied customers! More

I have been very pleased with the service I receive at Sunset Ford dealership.Although the phone system seems to create delays, the service writers and shop people I have been very helpful. Sunset Ford dealership.Although the phone system seems to create delays, the service writers and shop people I have been very helpful. More

Service advisor’s very knowledgeable. Answered all my questions regarding the work being performed on my truck. questions regarding the work being performed on my truck. More

I just have to give it to Ford. Great job done over all, than you. Not sure though why my new engine cover was replaced with an old one. than you. Not sure though why my new engine cover was replaced with an old one. More