Sunset Ford - Service Center

Once my truck was in the service center, everything went very well. My service advisor Lonnie was great, making herself available and keeping me informed at every step of the way. The wait to get in, tho very well. My service advisor Lonnie was great, making herself available and keeping me informed at every step of the way. The wait to get in, though, was excruciating. I understand being short-staffed. And I was originally told it would be about a two-week wait. After 2 weeks I called and was told I'd get a call within 3 business days. That did not happen so I called again. They asked me to give them a couple more days. I did and then called again. The person on the phone agreed to let me come in, but I got the distinct impression that they still weren't ready for me and they were only making an opening because I continued to call. More

At Sunset Ford the staff is always very helpful, friendly and courteous. Even throughout their busiest days they make sure that we get helped out. We’ve been with them for many years and highly recommend t and courteous. Even throughout their busiest days they make sure that we get helped out. We’ve been with them for many years and highly recommend these guys! More

The Heutel Family and the service team do an outstanding job! Lonnie Pope and Tim Hood care of the maintenance items for our vehicle and we are satisfied customers! job! Lonnie Pope and Tim Hood care of the maintenance items for our vehicle and we are satisfied customers! More

I have been very pleased with the service I receive at Sunset Ford dealership.Although the phone system seems to create delays, the service writers and shop people I have been very helpful. Sunset Ford dealership.Although the phone system seems to create delays, the service writers and shop people I have been very helpful. More

Service advisor’s very knowledgeable. Answered all my questions regarding the work being performed on my truck. questions regarding the work being performed on my truck. More

I just have to give it to Ford. Great job done over all, than you. Not sure though why my new engine cover was replaced with an old one. than you. Not sure though why my new engine cover was replaced with an old one. More

Great dealership service is very good and service advisors are exllecent in their knowledge of my needs advisors are exllecent in their knowledge of my needs More

The repair was good, but the verification call person said that I could wait for it and that it is a quick fix. Upon arriving,I was told it would be ready after 300PM. It appears the notification service said that I could wait for it and that it is a quick fix. Upon arriving,I was told it would be ready after 300PM. It appears the notification service has no idea of how the service department works. If I would have to have been at work that morning I would have been in a jam. More

The staff was friendly and answered my questions without getting flustered. Very kind when answering me. Service was fairly fast getting flustered. Very kind when answering me. Service was fairly fast More

I bought a explorer back in march and have had a time getting things fix. getting things fix. More