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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

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October 20, 2021

Good friendly stuff, needs all services men to be more knowledgeable than only the 65 years old advisor, who is the best when we got leak in their accomplishments of recall they didn’t able to do the reca More

by Dr.saad2006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Sunset Ford responded

We are sorry to hear that you were not completely satisfied with your experience with us and you make a good point. It is our interest to have everyone as capable as each other and be the best at what we do, so sorry that was not conveyed. If you would like to discuss this further, please reach out at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 19, 2021

I brought my Edge in for a recall. The service was great and fast. Thanks. More

by duepman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! We appreciated the chance to work with you, and we are here for any future needs!

October 19, 2021

I like how they take the time and explain everything to us about our vehicle. More

by tbigdogg1964199804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you so much for sharing his! It was wonderful working with you, and our team looks forward to your next visit!

October 18, 2021

I’m always above and beyond pleased when I take my car in for service. The whole place seems to help out. Great atmosphere to say the least! More

by CHADMORBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns , Sydney Smith
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Oct 19, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It was wonderful having you in for service, and we appreciate your business. Our team looks forward to working with you again in the future!

October 18, 2021

Pete Heutel responded to my email via the dealership website in a most timely manner that resulted in expediting the resolution to the issue that I'd contacted him about. More

by lhdigiart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2021 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team strives to take care of every customer, and we wish you all the best. Please let us know if there is anything more we can do for you!

Oct 19, 2021 -

lhdigiart responded

My appointment was scheduled about a month or so in advance . . . please make sure that when parts need to ordered that they're ordered in a timely manner, i.e., before the appointment date.

October 16, 2021

Thanks for doing my RV maintenance while I waited. Very professional. I’ll be back! More

by Maud
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Thank you so much for sharing this! Our team will see you next time!

October 16, 2021

They found the problem quickly and had to wait for the part to come in. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
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Oct 18, 2021 -

Sunset Ford responded

Thank you for the great review! See you next time.

October 15, 2021

Good, fast friendly service. Got me and out on time with all the work I needed done. More

by MICHAELED0413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team truly enjoyed working with you, and we look forward to your next visit with us!

October 15, 2021

Very nice and helpful guys at the front desks when checking in and out with our motor home. Mike kept in contact with all the work that needed to be done for the state inspection and also the extra th More

by Jackiejean5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we hope to have the chance to work with you again. Come on back to see us!

October 13, 2021

Job well done by everyone at Sunset as usual. Highly recommend for service and sales from this dealer. More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
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Oct 14, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! It was such a pleasure working with you, and we hope to see you again!

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