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Sunset Ford - Service Center

St. Louis, MO

4.4
1,758 Reviews
Call Service Center (314) 843-4431

1,758 Reviews of Sunset Ford - Service Center

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October 22, 2021

Greeted right away when I walked in. I Was in and out in 10 minutes. More

by DANBUTENHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Sean Johns
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Oct 25, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team hopes to work with you again!

October 22, 2021

Sloppy work … potential safety issues with service workers. / could have potentially had issue with engine and never new it More

by schmittkt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Sunset Ford responded

We are sorry to hear that you left with this experience. Our team takes pride in providing the best service and getting our customers safely back on the road. To discuss this further, please reach out to me at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 21, 2021

Usually very responsive, explains what needs to be done each time of service. No issues getting in for service. More

by DANDTSHEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciated the chance to work with you, and we look forward to your next visit!

October 21, 2021

They were extremely helpful considering I was over 200 miles away contact with the service department I felt they wanted to help me out and quick service More

by rvepperly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Tailor Barnes, Richard Saggio
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Oct 22, 2021 -

Sunset Ford responded

We appreciate the great review and your business! Our team is here for any future needs!

October 21, 2021

Price quote for the repair was the price charged. Initially the wrong parts were ordered a phone conversation cleared up the issue. Business done the right way More

by Servicefitter562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
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Oct 22, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Come back and see us!

October 20, 2021

Good friendly stuff, needs all services men to be more knowledgeable than only the 65 years old advisor, who is the best when we got leak in their accomplishments of recall they didn’t able to do the reca More

by Dr.saad2006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Sunset Ford responded

We are sorry to hear that you were not completely satisfied with your experience with us and you make a good point. It is our interest to have everyone as capable as each other and be the best at what we do, so sorry that was not conveyed. If you would like to discuss this further, please reach out at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 19, 2021

I brought my Edge in for a recall. The service was great and fast. Thanks. More

by duepman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
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Oct 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! We appreciated the chance to work with you, and we are here for any future needs!

October 19, 2021

I like how they take the time and explain everything to us about our vehicle. More

by tbigdogg1964199804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you so much for sharing his! It was wonderful working with you, and our team looks forward to your next visit!

October 18, 2021

Pete Heutel responded to my email via the dealership website in a most timely manner that resulted in expediting the resolution to the issue that I'd contacted him about. More

by lhdigiart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2021 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team strives to take care of every customer, and we wish you all the best. Please let us know if there is anything more we can do for you!

Oct 19, 2021 -

lhdigiart responded

My appointment was scheduled about a month or so in advance . . . please make sure that when parts need to ordered that they're ordered in a timely manner, i.e., before the appointment date.

October 18, 2021

I’m always above and beyond pleased when I take my car in for service. The whole place seems to help out. Great atmosphere to say the least! More

by CHADMORBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns , Sydney Smith
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Oct 19, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It was wonderful having you in for service, and we appreciate your business. Our team looks forward to working with you again in the future!

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