Sunset Ford - Service Center

Overall satisfied with my service, however the staff felt very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. More

Took care of 2 recalls, did repairs as well as lube and oil. Kept me informed the entire time. Good Serrvice oil. Kept me informed the entire time. Good Serrvice More

Not communicating well when try to schedule and what was done. I have to go in to the shop after not getting call back for over a week. done. I have to go in to the shop after not getting call back for over a week. More

Have been taking my car here for oil changes since I bought it. Have been satisfied. bought it. Have been satisfied. More

Dealership is nice. Loner car was dirty . Customer service was good.. would recommend dealership to others. service was good.. would recommend dealership to others. More

Brought in for oil change and tire rotation. Stood in front of service desk for 5-10mins without any acknowledgement even though CSR right in front of me wasn’t on the phone. A man who came out from insi front of service desk for 5-10mins without any acknowledgement even though CSR right in front of me wasn’t on the phone. A man who came out from inside saw me and interacted right away. I should’ve got his name. Car service itself was really fast but not washed or offered a car wash token when complete. More

Always have had good experiences here. Enjoy the service guys and have had good conversations with them guys and have had good conversations with them More

They are very professional and the salesman was knowledgeable and got me into my truck in a timely manner. knowledgeable and got me into my truck in a timely manner. More

Not sure if staff is short but getting people to take calls is tough. I called 3 times and was told someone would call me back, after being put on hold. Nobody called back. Finally, the receptionist t calls is tough. I called 3 times and was told someone would call me back, after being put on hold. Nobody called back. Finally, the receptionist told me to just bring my truck in and someone would address the oil leak that was happening after a recent oil change (turned out to be a loose filter). I give the receptionist high marks for trying but everyone else in the service department failed - supposedly the calls were routed to the Service manager and Service Director. Not good "Service". More

Was a Very good staff Tom horn was excellent enjoyed the Was a Very good staff Tom horn was excellent enjoyed the experience would recommend to pe ople I know Was a Very good staff Tom horn was excellent enjoyed the experience would recommend to pe ople I know More