Sunset Ford - Service Center

Engine light repair. All went great - loaner car was available - repair was completed the next day as planned - Car picked up as planned. Staff getting friendlier, and no so impatient. available - repair was completed the next day as planned - Car picked up as planned. Staff getting friendlier, and no so impatient. More

They are top notch. The only disappointment is 3% fee for using a credit card. Some cost are so high people use their credit card as a backup. For the dealer to request 3% when square only charges 1% is high using a credit card. Some cost are so high people use their credit card as a backup. For the dealer to request 3% when square only charges 1% is high. More

Kind, efficient, thorough, respectful. Never have to worry about being swindled into purchasing things I don't need. Absolutely love everything about this dealership and the people that work there. worry about being swindled into purchasing things I don't need. Absolutely love everything about this dealership and the people that work there. More

In the last two months we have had 3 transit vans. 2 of them needed batteries each taking 2 1/2 weeks. The third no response yet. them needed batteries each taking 2 1/2 weeks. The third no response yet. More

I will say the service department has stepped up their game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had to search for it in the lot. More

Charged more than what was quoted and service took much longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department emplo longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department employees are always rude. More

Always great service, fast friendly and very communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly More

Clear and concise communication throughout process of warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. More

New 80 thousand dollar truck mirror fell out and scratched door, trucking in sunroof broke had to pay 800 dollars to fix, now have bad seal roof and door, want 2700 hundred to fix. Nothing covered w scratched door, trucking in sunroof broke had to pay 800 dollars to fix, now have bad seal roof and door, want 2700 hundred to fix. Nothing covered with warranty or extended warranty. Never buy a new vehical again and canceled extended Warranty on all three new rigs I got now....new trucks are not worth the price. More

Very pleased with the initial outreach for my service call and the subsequent follow up. Once at the dealer for the service call, I was very pleased with how smoothly things went. call and the subsequent follow up. Once at the dealer for the service call, I was very pleased with how smoothly things went. More